Process and Operations Manager,Last Mile Transportation -(SQL) Hybrid-Bentonville ,AR

Manager, Last Mile Transportation

The Manager, Last Mile Transportation will support Company's transportation process for new transportation projects, proof of concepts and pilots. The position will focus both on daily execution of existing operational processes and driving process improvement and implementing scalable solutions to the areas of responsibility. The position requires communication and coordination with cross functional partners across Grocery Home Shopping, Store Operations, eCommerce Operations, Transportation, FC Operations, Suppliers, and Carriers.

The role will require the ability to develop a sound understanding of Supply Chain Management to design process improvement opportunities for the Last Mile team.

Essential Functions-

• Supports and executes defined Company Operations processes by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
• Expectation of daily communication with internal and external partners regarding process information, requirements, and performance measurements to support compliance of the Last Mile business.
• Company Operations process examples include reviewing customer feedback, managing lost or delayed freight, priority shipping, inventory resolution, and daily management of carriers.
• Researches and resolves process breakdown issues for Company Operations by identifying root cause, potential solutions; execution of solutions in a timely manner; and escalates complex issues to manager.
• The candidate will be able to translate iterative problem solving into creation of best-practice standards and ensure their successful implementation at scale at the later roll-out stage.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy and applying these in executing business processes and practices.
• Completes work assignments and priorities in Company Operations by using policies, data, and resources.
• Adapts to and learns from change, difficulties, and feedback.
• Recommends and proactively designs improvement opportunities to enable the Last Mile team to meet its customer promise.
• Solutions will be grounded in data and metrics that drive the business.

Preferred Qualifications-

• Masters degree in Statistics, Math, Economics, Industrial Engineering or related field and 1 year experience in data analytics.
• 3 year experience in managing transportation and supply chain operations.
• Ability to manage multiple projects at once while ensuring deadlines are met and data output is accurate and appropriate for the business.
• Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
• Proficiency with MS-Excel, MS-Access, SQL.
• Exceptional analytical skills, excellent at handling large and complex data sets with SQL, or other analytical tools.
• Demonstrates up-to-date expertise in business systems and applies this to the development, execution, and improvement of action plans.
• Ensures integrity and efficiency of reports and data.
• Partners with supported functions to determine reporting solutions.
• Cross-functional communication and project management skills.