USA) Senior Manager, Technology Operations

Position: (USA) Senior Manager, Technology Operations
Position Summary...

What you'll do...

Role summary:

As the Sr. Manager, Experience, you will define and deliver best-in-class cross-border customer and seller experiences by working backwards from their needs. You will identify and address friction points across the end-to-end journey-from discovery and checkout to delivery, returns, customer care, fraud prevention, and seller enablement-to improve conversion, trust, satisfaction, and retention. Partnering across Product, Engineering, Operations, and Business teams, you will lead strategic initiatives that simplify complex experiences, improve transparency, and scale consistent cross-border capabilities.

This role requires strong customer obsession, analytical thinking, and experience designing seamless eCommerce experiences across international markets.

About the team:

The Walmart US eCommerce Cross-Border team drives the development and scaling of technology and operational capabilities supporting international commerce. This team excels in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic goals. Collaborating across functions, members monitor progress, mitigate risks, and enhance operational efficiency. Focused on clear communication, problem-solving, and data-driven decisions, the team advances scalable technology operations that consistently improve customer experiences and business outcomes, contributing to Walmart's commitment to delivering value and operational excellence.

What you'll do:

* Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.

* Partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver scalable experience solutions.

* Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.

* Use data and customer insights to identify friction points, prioritize improvements, and measure experience health.

* Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

What you'll bring:

* Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.

* Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust & Safety, and Operations to deliver complex, cross-functional technology programs.

* Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.

* Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact.

* Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language…