USA) Senior Manager, Technology Operations - WFS Returns

Position Summary... What you'll do...
Role summary:

Asthe Senior Manager ,Technology Operations,youwillleadthestrategicplanningandexecutionoftechnologyinitiativesthatdriveoperationalexcellenceacrosstheorganization.

Thisrolerequiresmanagingcomplexprograms,fosteringcollaborationamongstakeholders,andaligningtechnologystrategieswithbusinessobjectives.

Youwilloverseefinancialandorganizationalaspectswhileinfluencingdecision-makingandguidingchangemanagementefforts.

Yourleadershipwillensureseamlessintegrationoftechnologysolutionsthatsupportbusinessgrowthandoperationalefficiencywithinadynamicandevolvingenvironment.

The team leads the strategy and execution of return capabilities across Walmart’s international marketplace and fulfillment networks. It collaborates closely with Product, Engineering, Operations, Marketplace, and Market teams to deliver scalable solutions enhancing seller, customer, and associate experiences. Positioned at the intersection of strategy, operations, and technology, the team translates complex business challenges into effective product and technical investments. It drives alignment across multiple markets, creating a unified roadmap for domestic and cross-border returns.

Success requires strong program management, stakeholder engagement, and the ability to navigate ambiguity while delivering impactful results.

• Leadtechnologyoperationstoensurealignmentwithorganizationalstrategyandbusinessobjectives.
• Manage cross-functionalteamstodeliveroperationalexcellenceandcontinuousimprovementinitiatives.
• Overseeprogramandfinancialmanagementtooptimizeresourceallocationandoperationalefficiency.
• Developandimplementstrategiesthatsupportscalableandsustainablebusinessoperations.
• Collaboratewithstakeholderstoinfluencedecision-makinganddrivechangemanagementefforts.
• Buildandmaintainstrongrelationshipsacrossdepartmentstofacilitateeffectivecommunicationandcollaboration.
• Utilizescenarioplanningtoanticipaterisksanddevelopcontingencyplansforoperationalresilience.

• Proven expertise in program and financial management to drive operational excellence.
• Strong stakeholder management and relationship-building skills to influence and collaborate effectively.
• Experience in developing and implementing technology and organizational strategies aligned with business goals.
• Excellent decision-making abilities supported by scenario planning and change management proficiency.
• Demonstrated success in leading business operations and program development initiatives.
• Effective business communication skills to convey complex information clearly and persuasively.
• Ability to foster collaboration across teams and manage multiple priorities efficiently.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.

Walmar…