USA) Director, Design Research

1601 Se 10th St
Bentonville, AR

R-2587672

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$130,000 - $260,000/yr

Role summary:
The(USA)
Director,Design Researchleadsstrategicinitiativestoadvanceuserexperiencethroughcomprehensivequalitativeandquantitativeresearchmethodologies.

Thisroleinvolvesmanagingcross-functionalpartnerships,synthesizingdatasources,anddrivingactionableinsightsthatalignwithbusinessobjectives.

Thedirectorfosterscollaborationacrossteamsandmarkets,ensuringresearchoutcomessupportinnovationandcustomer-centricsolutions.

Byoverseeingusabilitytesting,stakeholder engagement,andresearchstrategydevelopment,thispositionplaysacriticalroleinshapingdesignpracticesthatenhanceproductvalueandoperationalexcellencewithinadynamic,global environment.

About the team:
Join a distinguished research and experience strategy team dedicated to advancing retail through rigorous, research-driven design. This team uncovers valuable insights that enhance the daily experiences of millions of customers across various environments. As leaders in retail innovation, they develop and implement best-in-class research systems and operations to deliver exceptional customer experiences. Collaborating across multiple functions, the team addresses complex challenges to redefine commerce and consumer services.

This role offers the opportunity to contribute to impactful research initiatives that shape the future of retail while supporting Walmart’s mission to provide access and dignity for all customers.

• Lead the development and execution of comprehensive design research strategies to address key business and customer challenges.
• Collaborate with cross-functional teams and stakeholders to align research objectives and drive actionable insights.
• Oversee qualitative and quantitative research methodologies, ensuring adherence to best practices and ethical standards.
• Synthesize research findings to inform design decisions and improve user experience and interface outcomes.
• Facilitate stakeholder engagement and consensus-building through clear communication and data-driven narratives.
• Guide usability testing and iteration processes to validate design solutions and optimize customer interactions.
• Foster continuous improvement by evaluating research processes and integrating emerging methods.

• Extensive experience in qualitative and quantitative design research methodologies, including usability testing and data analysis techniques.
• Proven ability to lead cross-functional teams and manage stakeholder engagement effectively across varied business environments.
• Strong expertise in user experience (UX) and user interface (UI) design principles to inform research strategies and outcomes.
• Demonstrated skill in synthesizing research findings to influence product and technology decisions aligned with business objectives.
• Excellent communication and interpersonal skills to build consensus and present insights clearly to varied audiences.
• Strategic mindset with a track record of driving continuous improvement and innovation in research processes.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

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