Senior Property & Estate Manager

Walton Enterprises is seeking a skilled, highly motivated and detail-oriented individual to join the team as a Senior Property & Estate Manager responsible for the comprehensive management and oversight of the family’s primary residence, guest homes, and a small staff. The ideal teammate will possess excellent communication skills, the ability to adapt to changing needs, as well as the demonstrated ability to collaborate across multiple teams.

The successful candidate will demonstrate a high level of organization and attention to detail with an ability to manage many projects in unison, while also always providing a polished and professional client facing experience.

You’ll join an exceptional team responsible for managing a portfolio of residential properties while delivering seamless, high-quality experience for owners and their guests. You will work collaboratively and independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion and tight deadlines.

The Senior Property & Estate Manager will supervise a small staff and hold primary responsibility for household operations, project management, administration, staffing, service, financial oversight and policy implementation including:

• Lead projects and initiative on behalf of the family, with primary accountability for the management and maintenance of the primary residence and oversight of additional properties.
• Collaborate closely with team members to successfully execute cross-functional projects, such as Construction, Security, Maintenance, Risk Management, Art Collection Management and Guest Management.
• Directly supervise a small team including responsibility for hiring, training, goal setting, performance evaluations, and coaching for improvement.
• Assess and improve current processes and coordinate organizational procedures to ensure the services and care of the properties are provided in an efficient and high-quality manner.
• Maintain a clear understanding of owner preferences and translate those preferences into operational standards and service expectations.
• Manage property calendars, including guest and family visits, maintenance and repairs, etc.
• Establish and maintain organizational systems within the homes to ensure each residence is orderly, thoughtfully arranged, safe and functional.
• Personally conduct weekly home walk-throughs to ensure homes are well maintained and in top condition
• Manage pre-arrival through post-departure experience for owners and their guests.
• Manage vehicle oversight, including maintenance schedules, logistics, registration and insurance.
• Oversee network of third-party vendors; set clear expectations and build strong relationships with individual vendors and the vendor community.
• Effectively negotiate terms and conditions with vendors to meet service expectations and ensure appropriate expense management.
• Coordinate the development, maintenance and distribution of property related materials, documentation and collateral.
• Coordinate and oversee residential design projects in alignment with the Principals preferences, established budgets and project timelines.
• Oversee and reconcile purchasing, invoicing, contractor payments, and department credit card.
• Independently assess, resolve and escalate operational issues and emerging risks as appropriate.
• Provide specialized concierge services to the family, exercising discretion, resourcefulness and sound judgment.
• Maintain accurate and current databases, records, and operational documentation for all properties.
• Drive an automobile on company business.
• Solicit and apply owner feedback to advance continuous improvement…