Manager, Program Management - Operations Capability

Position Summary

Position Summary...

The Marketplace Learning & Development team builds the capabilities associates need to support sellers effectively across Seller Support and Risk Operations. The Program Management function serves as the connective tissue across business leaders, Instructional Design, Facilitation, Knowledge Management, Learning Operations, Product, Operations, and BPO partners, helping ensure learning priorities are aligned, sequenced, and executed with consistency. The team brings structure and visibility to a fast-moving environment by connecting business roadmaps to learning roadmaps, coordinating dependencies, and ensuring programs are positioned for successful launch and sustained performance.

Together, the team helps Marketplace scale learning with greater speed, quality, and measurable impact.

• Lead, coach, and develop associates, setting clear expectations, strengthening capability, and fostering accountability, collaboration, and continuous improvement.
• Lead intake, prioritization, and end-to-end program execution aligned to Seller Support and Risk business priorities.
• Build strong stakeholder relationships to identify performance needs, outcomes, risks, dependencies, and readiness requirements.
• Partner cross-functionally with Instructional Design, Facilitation, Knowledge Management, Learning Operations, Operations, and BPO teams.
• Manage learning roadmaps, milestones, capacity, and competing priorities across assigned portfolios.
• Measure program effectiveness using business KPIs, learner outcomes, and operational performance data.
• Recommend learning responses based on business need, audience, urgency, risk, and expected impact, including when a lighter solution may be more effective.

• Proven experience in program and project management, including managing complex, cross-functional initiatives from intake through implementation and continuous improvement.
• Strong leadership skills with the ability to develop, coach, and motivate teams while driving accountability and execution.
• Excellent communication, consulting, and stakeholder management skills with the ability to build trust, influence decisions, and manage competing expectations.
• Strong analytical skills with experience using KPIs, learner data, and business performance metrics to evaluate impact and identify opportunities.
• Business acumen and performance-consulting capability, including needs assessment, gap analysis, prioritization, and translating business needs into learning strategies.
• Demonstrated judgment, integrity, and ability to operate effectively in a fast-paced, ambiguous environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities.

Programs range from high school completion to bachelor’s degrees, including…