Customer Development Manager - Walmart; L'Oreal Dermatological Beauty

Job Title:
Customer Development Manager - Walmart (L'Oreal Dermatological Beauty)

Division: L'Oreal Dermatological Beauty (LDB)
Reports To: VP Commercial Sales
- Walmart

Location: Field
- Bentonville, AR

For more than a century, L'Oreal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oreal Dermatological Beauty, our mission is to help everyone in their quest for healthy and beautiful skin. Our division is the world leader in dermo-cosmetics by adding health to beauty. Our brands portfolio includes Cera Ve, La Roche-Posay, Vichy, Skin Ceuticals and Skin better Science offering a range of skincare and haircare products to respond to all expectations linked to beauty and health of the skin.

As a strategic thinker with a passion for the beauty industry and a desire to drive category growth, you will master the development and execution of our skincare category strategy across Walmart's rapidly evolving omni-channel ecosystem. This role will empower you to leverage advanced shopper understanding, Walmart Data Ventures/Scintilla analysis, and omni-channel expertise to accelerate the growth of our powerhouse derm portfolio.

You will operate as a collaborative team member with a deep understanding of the retail landscape, gaining invaluable experience in identifying and capitalizing on emerging digital, AI, and rapid-delivery trends.

As the Customer Development Manager for Walmart within L'Oreal Dermatological Beauty (LDB), you will serve as both the commercial account strategist and the advanced data catalyst driving our business within Walmart's rapidly evolving digital and physical ecosystem. You will leverage Walmart Scintilla, Data Ventures platform, and Retail Link to unlock omnichannel, insights, translating first-party data into future-forward growth strategies for our powerhouse derm brands (Cera Ve, La Roche-Posay).

Strategic Account Management

• Analyze and define growth levers relevant to Walmart with a specific focus on the shopper, ensuring selling is driven by robust shopper insights.
• Own direct account management responsibilities for smaller and emerging growth categories (e.g., First Aid, Baby), driving their specific commercial strategy and retail performance.
• Provide managerial support on customer management functions inclusive of Joint Business Planning (JBP), Quarterly Business Reviews (QBRs), Line Reviews and various other strategic work streams (Health & Wellness, Beauty Elevation, Anti-Theft etc.).

Business Intelligence & Omnichannel Leadership

• Act as the internal power user for Walmart Data Ventures Scintilla platform, extracting granular first-party omnichannel data (basket affinity, loyalty, lifetime value) to shape commercial strategy.
• Create the online vision for LDB brands, aligning with Walmart's rapidly evolving ecosystem (Omnichannel/Digital, AI Optimization, and Rapid Delivery).
• Collaborate with e-retail and consumer experience teams to execute plans and create a seamless Online-Plus-Offline (O+O) experience.

Reporting & Operational Execution

• Deliver comprehensive commentary to supplement weekly performance reporting, tracking key business drivers, shipments, retail sales, and events.
• Lead end-to-end Line Review Preparation, partnering with cross-functional teams to build data-backed sales presentations and strategic proposals.
• Drive Category Insights & Analysis:
  Serve as the resident expert on category analysis for your brands, competitive brands, and the overall skincare/emerging categories. Develop opportunities from top-door analysis, new item/hero item evaluation, and weekly inventory reviews.
• Manage Item Set Up & Maintenance, ensuring flawless execution of data integrity across retail systems.
• Coordinate Mod Room execution and Sample management, ensuring physical and digital presentations meet retailer standards.
• Oversee planning and execution for retail Displays.

Main Interfaces

• Commercial VP / Account Directors / Business Analyst
• Internal Sales Support Teams (Trade, Analytics, Customer Marketing, Category Development, Finance, Supply Chain, etc.)
• Assigned retailer touchpoints across various business units within Walmart.

Measures of Success

• Commercial & Category Growth: Successful…