Bilingual Receptionist - Westrock Orthodontics

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At Westrock Orthodontics, our Bilingual Receptionist is the heart of our patient experience. You’ll work hand-in-hand with our doctors, dental assistants, and clinic leaders to deliver world-class care, streamline patient visits, and create a welcoming, high-energy environment.

This position is part of our dynamic Travel Team, supporting three of our premier local clinics:
Bentonville Central: 2 days/week Bentonville J Street: 2 days/week Siloam Springs: 1 day/week.

• Patient
  
  Experience:
  
  Warmly greet patients, manage seamless check-ins/check-outs, and answer inquiries with exceptional customer service.
• Scheduling & Accounts:
  Coordinate and confirm patient appointments to maximize clinic flow, verify insurance eligibility, and maintain accurate account records.
• Clinic Support:
  Keep digital health records updated and partner with the team to manage office stock and maintain a clean, organized space.

• Languages:
  
  Fully fluent in both English and Spanish (required).
• Experience:
  
  2+ years of office, reception, or customer-facing experience preferred.
• Education:
  
  High school diploma or equivalent.
• Key
  
  Skills:
  
  Strong verbal/written communication, reliable computer skills, sharp attention to detail, and top-tier multi-tasking abilities.
• Core Qualities: A collaborative, kind, and respectful team player who anticipates clinic needs, solves problems with a positive attitude, and genuinely cares for patients.

We foster a supportive, winning culture that celebrates continuous growth and encourages everyone to succeed together.

• Competitive Compensation & Career Growth:
  Ongoing development in a high-performing, passionate team.
• Health & Wellness:
  Flexible medical/dental/vision coverage, Employee Assistance Program (EAP), and complimentary orthodontic treatment for you and your family.
• Work-Life Balance:
  Generous Paid Time Off (PTO) and paid holidays.
• Financial Future:
  Industry-leading 401(k) plan with company matching.

At Rock Dental Brands, we believe that every team member shares the most important job, because whether directly or indirectly, we are all crucial to the patient journey. We are a unified team with a commonly held desire to give patients positive, uplifting experiences that they will want to share with others. Our team members are committed to continuous learning. A valued-voice for both our patients and practices, our clinical teams enjoy a rewarding career, complete with educational and growth opportunities, flexibility and financial stability.

We invest in our people to further their knowledge and improve our patients’ experiences. We may be a bit biased, but we think it’s one of the best companies to work for. We truly value our team members. We challenge them daily and celebrate their successes. What really sets us apart from most other jobs is the opportunity to work together as a team, to truly make a difference in our patients’ lives, and to help create smiles that will last a lifetime.

We take great pride in our company’s culture because it’s so rich and deeply embedded in everything we do.