Principal, Technology Operations - Customer Growth Strategy

(USA) Principal, Technology Operations - Customer Growth Strategy

Bentonville, AR

Multiple locations

R-2623602

Bellevue, WA: $108,000 - $216,000/yr

Bentonville, AR: $90,000 - $180,000/yr

Regular/ Permanent

Asthe Principal,Technology Operations–Customer Growth Strategy ,youwilldefineanddrivestrategiestogrow

Walmart’scross-bordercommerceprogramsbyworkingbackwardsfromcustomerneeds.

Youwillidentifyandaddressopportunitiesacrossprogramawareness,visibility,discovery,traffic,conversion,andengagementtoacceleratecustomeradoptionandgrowth.

PartneringwithECM/GTM,Product,Analytics,Marketing,andinternationalteams,youwilldevelopstrategiesandplanstostrengthen

Walmart

Exportsinexistingmarketswhilebuildingrepeatablecustomergrowthplaybooksforfutureexpansion.

Thisrolerequiresstrongstrategicthinking,customer obsession,analytical rigor,andtheabilitytodrivecomplexinitiativesacrossteamsandmarkets.

The Walmart US eCommerce Cross-Border team leads the advancement and expansion of technology and operational capabilities supporting international commerce. This team specializes in program and financial management, stakeholder engagement, and aligning technology initiatives with strategic objectives. Collaborating across functions, members track progress, address risks, and improve operational efficiency. Emphasizing clear communication, problem-solving, and data-driven decisions, the team drives scalable technology operations that enhance customer experiences and business outcomes, contributing to Walmart’s commitment to delivering value and operational excellence.

• Ownthecustomergrowthstrategyacrossawareness,discovery,traffic,conversion,engagement,and retention.
• PartnerwithECM/GTM,Product,Analytics,Marketing,andmarketteamstotranslategrowthopportunitiesintoexecutableplans.
• Usecustomerbehavior,funnel performance,market insights,andexperimentationtoidentifyfrictionandprioritizeinvestments.
• Developstrategiestostrengthenawareness,adoption,andgrowthinexistingmarkets.
• Buildscalablecustomergrowthtosupportnew-country expansion.
• Identifyopportunitiesacross Walmart-ownedandexternalcustomertouchpointstoimproveprogramvisibilityanddiscovery.
• Establishgoalsandmeasurementframeworkstoevaluateimpactandcontinuouslyoptimizegrowthinitiatives.

• Strongexperienceleadingcustomergrowth,eCommerce,marketplace,orinternationalexpansioninitiatives.
• Provenabilitytodevelopcustomerstrategiesandtranslatethemintomeasurable,cross-functionalexecutionplans.
• Deepunderstandingofcustomerbehavioranddigitalfunnelsacrossawareness,acquisition,discovery,conversion,engagement,and retention.
• Experienceusingcustomerinsights,experimentation,funnel metrics,andmarketdatatoidentifyopportunitiesandmeasureimpact.
• Abilitytobalancenear-termgrowthopportunitieswithlonger-termstrategiesforinternationalexpansion.
• Strongstrategicthinkingandstructuredproblem-solvingskillsinambiguousenvironments.
• Excellentstakeholdermanagementandleadershipskills,withexperienceinfluencingdecisionsacross
  
  Product,Analytics,Marketing,andbusinessteams.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job…