Principal, Technology Operations - Cross-Border

Position: (USA) Principal, Technology Operations - Cross-Border Experience

(USA) Principal, Technology Operations
- Cross-Border Experience

Bentonville, AR

(USA) Principal, Technology Operations
- Cross-Border Experience

Multiple locations

R-2623405

Bellevue, WA: $108,000 - $216,000/yr

Bentonville, AR: $90,000 - $180,000/yr

Regular/ Permanent

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Position Summary...What you'll do...
Role summary:
Asthe Principal,Technology Operations,youwilldefineanddeliverbest-in-class cross-bordercustomerandsellerexperiencesbyworkingbackwardsfromtheirneeds.

Youwillidentifyandaddressfrictionpointsacrosstheend-to-endjourneyfromdiscoveryandcheckouttodelivery,returns,customer care,fraud prevention,andsellerenablementtoimproveconversion,trust,satisfaction,and retention.

Partneringacross Product,Engineering,Operations,and Businessteams,youwillleadstrategicinitiativesthatsimplifycomplexexperiences,improvetransparency,andscaleconsistentcross-bordercapabilities.

Thisrolerequiresstrongcustomerobsession,analytical thinking,andexperiencedesigningseamlesse

Commerceexperiencesacrossinternationalmarkets. Locations:

Bentonville,Bellevue(Seattle),Sunnyvale.
About the team:
The Walmart US eCommerce Cross Border Solutions team delivers innovative solutions that empower Marketplace sellers to offer seamless, trusted experiences worldwide. Collaborating closely with Product, Engineering, PMO, and Operations, the team scales customer- and seller-facing capabilities across existing and emerging international markets. With expertise in program execution, stakeholder engagement, and data-driven decision-making, the team enhances customer satisfaction, seller success, and operational readiness.

Focused on experience quality and continuous improvement, the team supports Walmart’s mission by delivering scalable solutions that drive positive outcomes for customers, sellers, and the business.
What you'll do:

• Lead planning and execution of large-scale initiatives focused on customer and seller experience, aligned with business objectives and international expansion.
• Partner with Product, Engineering, Analytics, Customer Care, Trust&Safety, and Operations to deliver scalable experience solutions.
• Own end-to-end customer and seller experience across cross-border journeys, including customer care, fraud, escalations, and seller support.
• Use data and customer insight to identify friction points, prioritize improvements, and measure experience health.
• Drive cross-functional resolution of operational issues and ensure experience capabilities are scalable, compliant, and launch-ready across new markets.

What you'll bring:

• Strong experience leading customer and seller experience initiatives in eCommerce, marketplace, or international business environments.
• Proven ability to partner with Product, Engineering, Analytics, Customer Care, Trust&Safety, and Operations to deliver complex, cross-functional technology programs.
• Deep understanding of customer behavior, seller journeys, and the operational drivers of trust, satisfaction, adoption, and retention.
• Experience leveraging customer feedback, operational metrics, and data to identify friction points, prioritize improvements, and measure business impact.
• Excellent stakeholder management, communication, and leadership skills with a track record of influencing decisions and driving scalable customer and seller experience improvements across multiple markets.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits…