Senior Manager, Change Management

What you'll do...

• Manages the implementation and support for change management strategy and impact initiatives under the direction of senior leadership by assessing key opportunities; communicating change management plans to senior management; leveraging resources to implement strategies through cross-functional teams; identifying and leading resolution of opportunities for process improvements; and aligning activities with overall plans to ensure successful change management implementation.
• Oversees management processes and impact initiative programs across projects by creating foundational implementation plans, documentation, and training materials; facilitating project teams to determine specific behaviors necessary for driving sustainable business benefits of change programs; managing education and awareness initiatives for senior leadership; and executing continuous improvement cycles based on feedback from stakeholders.
• Leads project teams on change management processes and impact initiatives execution by utilizing change management methodology to capture and develop best practices for future reference and utilization; identifying root cause issues and performance and resistance gaps to determine how to resolve issues; and identifying key change management plans and barriers and aligning people, processes, and platforms to drive delivery of change management strategy.
• Manages the development of strategic communications across the business by consulting with senior company leadership and executives and participating in cross-functional teams to determine appropriate communication strategy and evaluate business needs and desired outcomes; ensuring continuity of business plans ; serving as a key stakeholder and as a communication subject matter expert in change, training, and communications initiatives; drafting, designing, reviewing, and editing communications and presentations;
  
  advising on the creation of communication elements related to the divisional plan; and developing and executing plans to distribute communications.
• Directs needs analysis to identify areas that require support in driving change by developing processes and overseeing implementation of projects that create high impact targeting areas identified in needs analysis; executes reporting strategies and key performance indicators; and monitoring the reporting of progress and performance tracking.
• Manages business objectives and customer needs by, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.

Bachelor's degree or the equivalent in in Business Administration, Communications, Engineering, Information Technology, or a related field plus 4 years of experience in communications, human resources, or related experience.

• Must have experience with:
  Planning change initiatives using tools like Prosci ADKAR model, Kotter's 8-step change management model, and Lewin's change management model;
• Planning, tracking, and managing change initiatives with Microsoft Project and Jira;
• Analyzing data and creating reports that track the progress and impact of change initiatives using Excel, Tableau, and Power BI;
• Gathering and analyzing feedback from employees using tools like Feedback Ally, Survey Monkey, Google Forms, and Qualtrics;
• Managing iterative and incremental change initiatives by using principles of Agile and frameworks like Scrum, and Kanban;
• Creating and maintaining project documentation using tools like Confluence, SharePoint, and Google Workspace;
• Enhancing user experience during digital change implementations using tools like Mural, Whiteboard, Sketch or Figma;
• Developing infographics, newsletters, and posters using Adobe Photoshop, Illustrator, and InDesign;
• Developing multimedia content including videos, animations, and podcasts, using tools like Canva, Envato, Vyond, Adobe Creative Suite, Toonly, Final Cut Pro, and Audacity;
• Creating training materials based on Instructional design models like ADDIE and Bloom's Taxonomy;
• Developing e-learning content using tools like Articulate Storyline and Adobe…