Front Desk Agent

Overview

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity. Come join our Flock!

Reports To:

Front Desk Supervisor/Front Office Manager

• Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Greets and completes established check-in procedures for arriving guests, using both manual and computerized methods, to ensure guests are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) by following established procedures to close guest accounts and prepare the room for the next guest.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using cash handling methods to present accurate charges at check-out and maintain records.
• Answer inquiries and accept reservations, in person and by telephone, by communicating hotel rates and information and using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintain good customer relations by staying informed about in-house and area functions to answer questions with timely and knowledgeable responses, in person and on the telephone.
• Accept incoming calls, assist with outgoing calls, scheduling, wake-up calls and paging to provide timely and efficient service.
• Control cash transactions at the front desk and maintain responsibility for personal bank as specified by policy.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Process guest mail, messages and faxes: receive, sort, notify and distribute to guests to ensure information reaches them promptly and accurately.
• Stay up to date on gift shop merchandise and provide guests with information and gift shop sales.
• Relay art exhibition information to guests.
• Contribute to and maintain department information sources to enhance communications and operations.
• Provide assistance to other employees and departments to contribute to overall performance of the department and hotel.
• Performs other duties as assigned by management.
• Know standard cash handling procedures and have knowledge of computerized cash register systems.
• Must be fluent in English and able to understand and follow verbal/written instructions, multitask, and communicate effectively in writing and verbally.
• Must use tact and understanding when dealing with a variety of customer service problems, including stressful situations.
• Must be highly organized with attention to minute details, especially when performing multiple tasks.
• Familiar with standard office equipment including telephone, copier, cash register, PC, fax machine, and PBX.
• Must pass a background check.

• High School diploma or equivalent

• Must have past experience in dealing directly with the public and possess general knowledge of basic customer service skills.

All your information will be kept confidential according to EEO guidelines. 21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: http://www
1.eeoc.gov/employers/poster.cfm