Front Desk Receptionist (Weekend Shifts

Front Desk Receptionist

Walton Family Whole Health & Fitness, managed by Health Fitness, is looking for friendly, professional Front Desk Receptionists to join the team at our state-of-the-art facility in Bentonville, Arkansas.

As a Front Desk Receptionist, you'll play a key role in creating a positive first impression, supporting members, and helping deliver an exceptional wellness experience.

Available

Shifts:

• Saturday Evening: 12:45 PM – 7:15 PM
• Sunday Morning: 6:45 AM – 1:15 PM
• Sunday Evening: 12:45 PM – 7:15 PM

Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Key Accountabilities:

• Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
• Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
• Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrate proficiency in navigating a member management system (Club Automation) including identifying and troubleshooting account errors.
• Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
• Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.
• Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
• Opening and/or closing duties.
• Other duties as needed/assigned.

Minimum Requirements:

• 18 years of age or have earned a High School Diploma or GED.
• 1 year of verifiable experience in a Customer Service or Hospitality role.
• Adult & pediatric CPR/AED/First Aid certification through American Red Cross, American Heart Association, or American Safety & Health Institute required prior to start date.
• Must be able to stand up to 50% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. Compensation: $13 - $17/hour. Pay is dependent on experience and qualifications.

Brand:
Health Fitness

Health Fitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status.