Manager, Customer Operations (Walmart

Manager, Customer Operations (Walmart)

Bentonville, AK

What's it like to work at Kinder's? Well, there's a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there's also plenty of hard work. Because we don't just like flavor, we're obsessed with it.

With over 100 products sold nationwide, we're now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We're not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.

As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you're looking for a place where you can see the real impact of your work... this is it! Every day, you'll be part of a journey to add flavor to millions of meals and lives.

Kinder's is seeking an experienced Customer Operations Manager, Walmart who is passionate about being part of a team of hard-working people focused on bringing the future of flavor to consumers everywhere.

We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it and whatever they are looking for it in (seasonings, sauces, gravy, marinades, or anything else we can come up with).

We have experienced tremendous growth over the last 5 years, but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.

Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam's Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce.

To keep our momentum rolling, we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.

As the Customer Operations Manager, Walmart you will act as resource to the Walmart and Sam's Club Portfolio on non-product related customer service requests and issues. Receive, Process, Confirm and Coordinate Customer orders with 3PL partners/Sales/Supply Chain. Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment. Work cross functionally with Sales as well as Operations to escalate, navigate as well as resolve issues and follow through with client until completion.

May take escalated calls from External Customers, Buyers or Sales members and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires, coordinate with internal Customer support groups. You will work closely with internal stakeholders, such as sales, finance, and operations, as well as external partners, ensuring that supply chain strategies support the overall business goals and growth objectives while embodying Kinder's values.

Business Performance & Reporting

• Own weekly KPI tracking for Walmart, including in-stocks, OTIF, inventory health, and shipment performance vs plan.
• Analyze performance trends, identify risks, and deliver actionable insights and recommendations.
• Monitor daily in-stock, Luminate, and service reporting; escalate execution issues as needed.
• Presentation of key business results and strategies to senior management as well as internal and external business partners.
• Clear leadership level communication and risk escalation

Forecasting & Demand Alignment

• Monitor Walmart and Sam's replenishment signals and order generation.
• Review forecast variances and replenishment trends.
• Identify order suppression risks, inventory constraints, and replenishment gaps.
• Partner with Walmart replenishment managers to improve flow and in-stock performance.
• Support inventory flow optimization through review of order review days, order thresholds, and replenishment parameters.

Item, Modular & Inventory Management

• Prepare for and support modular changes and resets, ensuring inventory readiness and smooth execution.
• Partner cross-functionally to optimize inventory, reduce excess/abandoned inventory, and support MOD transitions.

Promotional, Seasonal & Event Planning

• Support event…