Guest Services Team Lead (PT

$14/hour | Full-Time | Paid Time Off | 401(k)
Scott Family Amazeum | Bentonville, Arkansas

The Scott Family Amazeum is a hands-on, interactive childrens museum where curiosity, creativity, discovery, and play bring children and families together.

Were looking for an energetic, people-first Guest Services Team Lead to help lead our Guest Services and Retail Store Associates and create an exceptional experience for every guest. This is an active, on-the-floor leadership roleyoull spend most of your time working alongside your team, interacting with guests, solving problems, and helping the day run smoothly.

Availability on at least one weekend day is required. Availability on both Saturday and Sunday is preferred. Evening, holiday, and extended-hour availability may be required during peak museum periods.

• Lead daily operations for Guest Services and the Curiosity Corner store.
• Be a visible, approachable leader who supports team members throughout each shift.
• Coach and provide in-the-moment feedback to help team members build confidence and deliver excellent guest service.
• Assign registers, tills, breaks, and other daily responsibilities.
• Support a positive, inclusive, and accountable team culture.
• Model calm, respectful communication and good judgment during busy or challenging situations.

• Welcome guests and provide friendly, knowledgeable assistance.
• Respond to guest questions, concerns, first aid situations, and safety issues according to Amazeum procedures.
• Help create an environment where every guest feels welcomed, safe, and valued.
• Listen to guest feedback and share insights with leadership.
• Partner with the Guest Experience team to create engaging experiences in the lobby.

• Coordinate birthday party operations and help ensure each celebration runs smoothly.
• Serve as a primary point of contact for families and team members during party shifts.
• Train and support team members assigned to birthday parties.
• Identify opportunities to improve the party experience for guests and staff.

• Build daily shift assignments and support staffing and coverage needs.
• Reconcile cash drawers, verify tills, and prepare bank deposits accurately.
• Monitor lobby and party supplies and maintain a clean, organized, and welcoming environment.
• Respond to guest inquiries through the Amazeum email inbox and route questions to the appropriate department.
• Maintain knowledge of museum programs, memberships, and policies.
• Work as a Guest Services Associate or Retail Store Associate when needed.
• Partner with Guest Experience and Retail leaders to keep operations running smoothly.

• High school diploma or GED.
• 6+ months of customer service experience.
• 6+ months of cashier or point-of-sale experience.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, and support others.
• Comfortable taking initiative and making decisions in a busy, public-facing environment.
• Strong problem-solving skills and sound judgment.
• Organized and able to manage multiple priorities.
• Basic math and cash-handling skills.
• Working knowledge of Google Workspace and Microsoft Office.
• Availability to work at least one weekend day, as well as evenings, holidays, and extended hours during peak periods.

• 1+ year of supervisory or team lead experience.
• Experience coordinating events, birthday parties, hospitality, or similar guest experiences.
• Experience with POS systems or databases.
• Bilingual English/Spanish skills.

If you enjoy working with people, solving problems, and being part of the action, this could be a great fit. Youll have the opportunity to lead a team, interact with families, coordinate memorable experiences, and help create a museum environment where everyone feels welcome.

This is an active rolenot a desk job. Youll be on your feet, moving throughout the museum, engaging with guests, and supporting your team throughout your shift.

• Ability to stand and move throughout the museum for extended periods.
• Ability to actively engage with children, families, and other guests.
• Ability to safely lift and move supplies weighing up to 20 lbs. overhead regularly and up to 40 lbs. occasionally.
• Comfortable working in an environment with moderate to high levels of noise.
• Ability to reliably report to the museum for scheduled shifts and occasional off-site assignments.

• Must be authorized to work in the United States and able to provide required documentation verifying work authorization.
• Must successfully complete a background check.

The Scott Family Amazeum is a 501(c)(3) nonprofit organization in Bentonville, Arkansas. Our approximately 50,000-square-foot museum and one-acre outdoor space are designed to spark curiosity and inspire children and families through hands-on learning and play.

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