Customer Service Representative - Wed​/Sun Off

Customer Service Representative

We are seeking experienced Customer Service Representatives to support employees with questions related to health, retirement, enrollment, claims, and other benefit programs. This long-term temporary assignment will begin remotely and is expected to run through April 2027. The ideal candidate is detail oriented, self-directed, dependable, technologically confident, and comfortable handling sensitive information while working independently.

Responsibilities:

• Answer employee benefits questions accurately and professionally.
• Guide employees through systems, portals, enrollment processes, and available resources.
• Research customer issues, resolve routine matters, and appropriately escalate complex cases.
• Document all interactions accurately and thoroughly.
• Navigate multiple systems while actively assisting employees.
• Protect confidential employee and benefits information.
• Learn new systems, benefits content, and processes during required training.

Schedule:

• 40 hours per week, Monday-Friday.
• 8-hour shifts with a 30-minute lunch.
• Assigned shifts will fall within operating hours of 7:30 a.m.
  
  -6:00 p.m. CT.
• Saturday and Sunday off.
• Specific shift times will be assigned based on business needs.
• This assignment is remote to start; however, candidates must reside in Northwest Arkansas and understand that work-location requirements could change during the assignment.