Membership Experience Associate at Ledger

The Member Experience Associate serves as the heartbeat of The Ledger's member community, creating meaningful connections and cultivating the vibrant atmosphere that defines our workspace. This role is responsible for member engagement, assisting with event planning and execution, new member onboarding, and ensuring every member feels valued, connected, and part of something special. The Member Experience Associate acts as the pulse of the membership experience, proactively identifying opportunities to strengthen community bonds, facilitate connections between members, and create memorable experiences that drive satisfaction and retention.

This position requires someone who thrives on building relationships, loves bringing people together, has a creative approach to community activation, and genuinely cares about helping members succeed.

The Member Experience Associate serves as the heartbeat of The Ledger's member community, creating meaningful connections and cultivating the vibrant atmosphere that defines our workspace. This role is responsible for member engagement, assisting with event planning and execution, new member onboarding, and ensuring every member feels valued, connected, and part of something special. The Member Experience Associate acts as the pulse of the membership experience, proactively identifying opportunities to strengthen community bonds, facilitate connections between members, and create memorable experiences that drive satisfaction and retention.

This position requires someone who thrives on building relationships, loves bringing people together, has a creative approach to community activation, and genuinely cares about helping members succeed.

The starting hourly rate for this role is $25.00 per hour.

Benefits & Perks for Full-Time Team Members

• Employee Health, Dental, and Vision Insurance;
  Flexible Spending & Health Savings Accounts
• Company paid Life Insurance, Short-Term and Long-Term Disability
• 401(k) Plan & Company Match
• PTO + Company Paid Holidays
• Wellness Reimbursement Benefit
• Bicycle Incentive Program

Responsibilities:

• Welcomes new members through thoughtful onboarding experiences, including building tours, introductions to other members, orientation to amenities and policies, and ensuring they feel integrated into the community from day one.
• Supports private office sales, onboardings and offboardings with a proactive approach; monitoring agreements closely to ensure The Ledger maintains and exceeds its sales goals and objectives.
• Provides level 1 technical support for bookable spaces; troubleshooting minor issues to support the member experience.
• Builds and maintains authentic relationships with members by learning their names, understanding their businesses, anticipating their needs, and using gathered information to personalize and enhance their experience.
• Serves as a friendly point of contact for members, responding to questions, comments, and concerns with knowledge, care, and solutions that reflect The Ledger's commitment to exceptional service.
• Identifies and executes opportunities to connect members with each other based on shared interests, complementary businesses, or mutual goals, fostering the collaborative community that defines The Ledger.
• Stays actively engaged with the downtown Bentonville community and member companies to remain informed about local happenings, opportunities, and resources that benefit members.
• Celebrates member successes, milestones, and achievements through thoughtful gestures, gifts, recognition, and personal acknowledgment that demonstrate genuine care and strengthen community bonds.
• Gathers and analyzes member feedback to understand satisfaction levels, identify improvement opportunities, and recommend new programs or initiatives that enhance the member experience.
• Manages member communications including event promotions, community updates, member spotlights, and other touchpoints that keep members engaged and informed.
• Collaborates with the Guest Experience team to ensure seamless coordination between member services and facility operations.
• Maintains knowledge of The Ledger's policies, procedures, amenities, and local resources to provide accurate information and valuable recommendations to members.
• Make recommendations regarding best practices for member experience, community management, events, and programming that benefit the broader organization.
• Assists the Member Experience & Sales Lead with prospective member tours when requested, providing insights into…