Call Center Supervisor, Guest Experience Operations

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Job Title: Call Center Supervisor, Guest Experience Operations

Reports to: Associate Director, Guest Experience Operations

FLSA Classification: Non-Exempt

Location: Bentonville, Arkansas (On-site)

Date Reviewed: 09/24/2026

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

In June 2026, Crystal Bridges’ 114,000 square foot expansion opened to the public, allowing the museum to expand access for all.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. The Momentary enriches lives through music, art, and food experiences that inspire creativity, build community, and create joy. You belong here, make the most of this moment.

The Call Center Supervisor, Guest Experience Operations supports a welcoming and engaging guest experience for Crystal Bridges Museum of American Art / the Momentary by overseeing day-to-day Call Center operations and responding to phone and email inquiries from members and guests. The position supports reservations, provides information about exhibitions, programs, events, and Museum offerings, processes payments, and assists with the timely and effective resolution of guest questions and concerns.

The Call Center Supervisor provides day-to-day leadership to Call Center and Concierge staff and supports consistent, accurate, and responsive service across guest interactions. The position coordinates staffing and coverage, maintains current reference and resource materials, supports Call Center systems and processes, and collaborates with internal partners on activities and initiatives that affect Guest Experience Operations.

Success in this role requires strong customer service and communication skills, sound judgment, attention to detail, the ability to manage multiple priorities, and effective frontline leadership in a guest-focused environment.

• Support the execution of operational plans and practices that promote an engaging, responsive, and consistent guest experience.
• Oversee day-to-day Call Center operations and ensure phone and email inquiries from members and guests are handled promptly, professionally, and accurately.
• Identify member and guest needs, clarify questions and concerns, make reservations, process transactions, provide information, and resolve guest experience issues.
• Monitor call and email volume and service levels to ensure inquiries are responded to within established response-time expectations.
• Maintain staffing schedules for the Call Center and Concierge Desk to support appropriate coverage during Museum operating hours.
• Maintain current knowledge of institutional policies, promotions, exhibitions, performances, festivals, culinary events, programs, and other activities to support accurate and engaging guest communications.
• Communicate information…