Front Desk Receptionist

Health Fitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported.

As an employee of Health Fitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

Be the face of Whole Health and make every member feel welcome! The Walton Family Whole Health & Fitness Center, managed by Health Fitness, is looking for a Full-Time Front Desk Receptionist to join our team in Bentonville, AR. In this role, you'll create a warm first impression for members, guests, and stakeholders while delivering exceptional customer service and helping ensure a seamless experience every day.

Schedule:

Monday-Friday, 1:30pm-10:15pm (40 hours/week) No weekends! If you enjoy connecting with people, providing outstanding service, and being part of a purpose-driven wellness community, we'd love to hear from you! Greet, check-in and assist customers. Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.

Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset. Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings. Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community. Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.

Demonstrate proficiency in navigating a member management system (Club Automation) including identifying and troubleshooting account errors. Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution. Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures.

Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings. Opening and/or closing duties. Other duties as needed/assigned.

18 years of age or have earned a High School Diploma or GED. 1 year of verifiable experience in a Customer Service or Hospitality role. Adult/Pediatric CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required. Must be able to stand up to 80% of the time during a shift.

Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

The compensation range for this role is $16.00 - $17.00 per hour. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Come join Health Fitness! Join a team that will not only utilize your current skills but will enhance them as well. We offer a comprehensive benefit package that includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for…