Seasonal Event Staff, Guest Experience Operations

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Position Title

Seasonal Event Staff, Guest Experience Operations

Venue Operations Manager and GEO Leadership

Non-Exempt

Bentonville, Arkansas (On-site)

8/26/2026

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a 'living room' where community gathers to be inspired, connected, and joyful. The Momentary enriches lives through music, art, and food experiences that inspire creativity, build community, and create joy. You belong here, make the most of this moment.

Event Staff are a vital part of providing a quality guest experience at events at both Crystal Bridges and the Momentary. Event Staff help create unforgettable experiences for guests while supporting a variety of events that enrich our community. Event Staff are trained in a variety of areas, including crowd management, s, bag checks, and ticket scanning, with a focus on developing confident and talented team members who create a positive guest experience that keeps guests excited about returning for future events.

Success in this position requires a customer-first approach, strong communication and interpersonal skills, adaptability, sound judgement, and the ability to remain attentive and professional while providing an exceptional guest experience in a fast-paced event environment.

The Event Staff role is flexible and focused on supporting events at both locations. Event Staff may pick up shifts that work with their schedules and are expected to meet the minimum monthly hour requirements outlined below. Shifts are generally a minimum of 4 hours and a maximum of 10 hours in length.

This position is seasonal and event-specific, so hours will fluctuate based on the number of events occurring each month. Shifts will primarily be nights and weekends, although some daytime shifts may be needed. Event Staff are required to meet the minimum monthly hours outlined below to maintain their knowledge of systems, procedures, and current exhibitions.

• Q1:
  January-March: Minimum of 8 hours and maximum of 20 hours per month.
• Q2:
  April-June: Minimum of 12 hours and maximum of 40 hours per month.
• Q3:
  July-September: Minimum of 12 hours and maximum of 40 hours per month.
• Q4:
  October-December: Minimum of 16 hours and maximum of 60 hours per month.

• Present a welcoming demeanor to all guests and provide appropriate information as necessary to all who enter assigned areas.
• Provide excellent guest service to all members, guests, and colleagues at locations throughout the institutions, including our outdoor venues.
• Interact with the public in a courteous and respectful manner while upholding institution policies and event specific guidelines.
• Remain flexible and demonstrate skills in guest experience, communications, and problem solving, and adjust to situations as they occur while maintaining a level head.
• Observe and report any concerns of criminal activity, fire, and safety hazards in public and non-public spaces. Report on all suspicious conditions or people; provide descriptions of violators of institution policies.
• Communicate effectively with Guest Experience Operations Supervisors to ensure all issues are responded to effectively and efficiently.
• Remain observant throughout incidents and provide information…