Credit Administrator

Overview

Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of “Service, Integrity, Reliability,” and on relationships of trust and support with teammates, customers, and suppliers. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Haines, Jones & Cadbury (HJC), a division of Hajoca, is a national construction material supplier that provides comprehensive construction material packages to major retail chains from coast-to-coast for new construction and remodel projects.

HJC is looking for a Credit Administrator at their Bentonville, AR office.

Are you passionate about customer service? Are you detail oriented and mathematically inclined? Are you careful and discreet when handling sensitive information? If so, then we’d like you to join our dedicated team as a Credit Administrator
.

Importance of this role includes handling all aspects of the credit and collections process for an assigned base of accounts and supporting compliance and operational efficiency through accurate record-keeping.

• Handle all aspects of the credit and collections process for an assigned base of accounts.
• Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
• Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
• Understand and interpret credit bureau reports and business credit reports.
• Promptly respond to reference requests on existing customers.
• Assist in the credit analysis and credit approval process.
• Assist in collateral issues.
• Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency.
• Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow-up actions.
• Participate in team-based initiatives within the Credit Department, fostering effective communication and cooperation to achieve shared goals.
• Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process.
• Review over credit limit reports to begin analysis of customers requiring credit line increases.
• Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.
• Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
• Reconcile customer statements/billings and provide invoice documents to customers as requested.
• Accurately process refunds of credit balances.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

• 1 or more years of experience in customer service
• Possession of or working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM) is preferred.
• Proficiency in Eclipse software.
• Strong accounting/mathematical ability and experience.
• Understanding of credit laws utilized to collect Accounts Receivable, including lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks.
• Results oriented with the ability to attain goals and objectives.
• Proficiency in Microsoft Office for communication, reporting, and document review.
• Excellent customer service and interpersonal communication skills; strong written and verbal communication skills.
• High level of accuracy and attention to detail; ability to handle sensitive information with confidentiality.
• Ability to build and maintain positive relationships with customers, vendors, and co-workers; strong problem solving and data analysis skills.
• Excellent organizational skills with the ability to prioritize work and multi-task.
• Read, write, speak, and understand English; basic arithmetic proficiency (add, subtract, multiply, divide).
• Ability to work…