Public Safety Dispatcher Trainer

Position: PUBLIC SAFETY DISPATCHER TRAINER
Summary:

This is the full journey level class within the Public Safety Dispatcher series performing the full range of dispatcher duties. Positions at this level are distinguished from the Public Safety Dispatcher I level by independent performance of the range of duties, applying well developed program area knowledge, training new employees, and implementing new procedures. Positions at this level are fully aware of the operating procedures and policies of the communications floor.

Work is normally reviewed only on completion and for overall results. Positions in this class series are flexibly staffed and are generally filled by advancement from the "I" level or when filled from the outside, require prior experience. Advancement to the "II" level is based on administration's judgment and/or certification or testing that validates the performance of the full range of job duties.

Under the supervision of the Public Safety Dispatch Supervisor, (Public Safety Dispatcher II) performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; coordinates and dispatches emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to public safety activities.

Essential Duties and Responsibilities:

but not limited to:

* Receive, classify, and prioritize all incoming calls to the dispatch center including 911 calls and business line calls received from citizens requesting service or information; evaluate response necessary as dictated by a given request for service, provide and relay information to and from the public.

* Manage, question, calm and control callers, communicate with special needs callers, and communicate with callers from diverse demographic backgrounds; provide instructions to the caller to help guard their safety as well as others at the scene or provide other crisis management, prevention or negotiations as needed.

* Following the required training and attendance at required classes, must be capable of providing "over the phone" emergency medical assistance (i.e. CPR, Choking etc.) based on "standardized" medical protocols.

* Read maps and use Geographical Information Systems, printed maps, and other resources to pinpoint the exact location of the incidents reported, the callers, and responder's locations.

* Operate a computer aided dispatch system to create calls for service within response criteria guidelines.

* Assign and dispatch appropriate emergency vehicles, equipment, and personnel in accordance with policies and procedures

* Transfer calls to other appropriate agencies in accordance with established procedures; obtain and dispatch other support services as necessary.

* Maintain contact with all units on assignment as a safety precaution; maintain status and location of field units; monitor multiple radio frequencies; relay emergency and non-emergency information to public safety personnel in the field; log all pertinent information for record keeping and legal reports.

* Responsible for continual coordination and/or relaying all radio traffic between Federal, State, and local agencies and responders, which include various radio frequencies, tower locations, and radio procedures. The individual will maintain constant radio contact with some agencies while monitoring numerous others: provide assistance as necessary.

* Operate computer terminals and teletype machines to retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, driver license and vehicle registration information, and warrants on wanted persons;

compose and transmit messages to other agencies and relay information to officers in…