Telecommunicator

SAFETY-SECURITY SENSITIVE Position

In the interest of protecting the health and safety of all co-workers, citizens, first responders and all those we serve, the City of Bentonville has classified some positions, including Telecommunicator I, II, and III, as “safety sensitive.” A “safety sensitive” position is any job position in which impaired performance could result in harm to the health and/or safety of self or others.

Any applicant/employee that is actively engaged in the use of medical marijuana, even if in possession of a valid medical marijuana card, will be excluded from employment in a “safety sensitive” position.

Entry level Telecommunicator apprentice working under direct supervision that includes the training phase. Telecommunicator I will perform other duties as assigned.

Telecommunicators operate the City of Bentonville emergency police, fire, EMS, and the 911 and non-emergency phones and radio communication equipment. Receive emergent and non-emergent phone calls. Dispatch personnel and equipment and provide pre-arrival instructions to citizens. Work assignments and work schedules may be subject to change to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position.

Other duties may be assigned.

Operates telephone console to receive incoming calls for assistance. Answer emergency and non-emergency calls from citizens. Obtains vital information, refers calls to appropriate agencies, and contacts agencies for citizens.

Question caller to determine nature of problem, location and seriousness of emergency response needed, and type and number of personnel and equipment needed.

Transmits orders and receives messages from law enforcement units, fire department units, emergency response units, local and state agencies, wrecker services, utility workers, and others. Determines correct course of action, priority, and number of units to dispatch.

Scans computer aided dispatch program to determine units available and locations of first responders. Maintain a constant knowledge of all Dispatch Policies and Procedures.

Operates NCIC/ACIC computer system. Receives and disseminates information concerning stolen vehicles, articles, and wanted/missing persons. Enters felony and misdemeanor warrants into NCIC.

Operates two-way radio to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remove units. Maintains current knowledge of all main thoroughfares, access routes, and roads closed for construction and repairs.

Enter commands on computer keyboard to update files and maintain logs.

Relay instructions or questions from remote units.

Documents radio traffic in CAD.

Documents complaints from citizens in CAD.

Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.

Provides pre-arrival instructions using EMD protocol before paramedics arrive.

Transmits and receives messages between divisions of our own agency and other law enforcement agencies.

Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.

Receives incoming alarms for Police, Fire, and EMS. Update CAD files with recent representative, address, and phone number information.

Determines type and number of units to respond to emergency.

Operates with minimal equipment when evacuated to Detention during natural disasters.

Notifies fire station/s and activates radio pre-alert toning system that automatically contacts one/multiple fire stations and indicates location of fire/EMS call for service.

Relays messages from scene of fire, such as requests for additional help and medical assistance.

Records date, time, type of call and destination of messages received or transmitted.

Interfaces with the ACIC system to input data and obtain information on driver’s licenses, vehicle registrations, stolen property, NCIC hits and warrants, etc., as required.

Reads and interprets a variety of resource…