Hospitality Coordinator: New Heights Church

Hospitality Coordinator:
New Heights Church

Hospitality Coordinator

Hours:

15 hours weekly, part-time.

Reports to:

Derek Barnett, Executive Pastor

Classification:
Part-time

Compensation: $16,000 to $18,000 annually, based on experience

New Heights Bentonville is a religious organization. Every person on our staff represents this church to our members, our guests, and our commu ity.

As a religious employer, we hire people who share our faith, affirm our doctrinal statement, and live in a way consistent with our convictions. This applies to every position on our staff.

New Heights Bentonville is a non-denominational evangelical church in Bentonville, Arkansas, in the heart of one of the fastest-growing regions in the country. We are a church of 800+ that holds to historic Christian doctrine and exists to make disciples who love God passionately and love people tangibly. We are in a season of growth, including a new building project and a 2030 vision that is shaping every area of our ministry.

Most people decide whether they will come back before anyone preaches a word. They decide it in the parking lot, at the door, and in the first ninety seconds inside the building.

We have first-time guests every Sunday. Some of them are visiting a church for the first time in years. Some have never been.

This is a volunteer leadership role. Sunday morning runs on about [50] volunteers across nine teams. Your job is to make sure every one of those spots is filled by someone who is trained, scheduled, and glad to be there.

• Own the guest experience from the parking lot to the seat
• Oversee Sunday morning teams:
  Ambassadors, Greeters, Ushers, Parking, Coffee, Communion, Donuts, Security, and Offering
• Ensure setup and teardown of hospitality spaces and supplies
• Monitor parking placement and flow for safety and accessibility
• Ensure connection cards and first-time guest information are collected and routed to the ministry team the same day
• Coordinate parking lot treatment in inclement weather

• Recruit, train, and schedule volunteers across all hospitality teams
• Maintain a volunteer roster with enough depth that no team runs short
• Ensure every hospitality volunteer completes a background check
• Hold regular gatherings for training, vision, prayer, and encouragement
• Pray with and spiritually encourage volunteers, and build a culture of joy and service
• Cast vision for hospitality as a ministry of the church, not a set of tasks

• Collaborate with the security team and off-duty officers
• Ensure volunteers know entry points, protocols, and their role in the church emergency response plan
• Participate in emergency drills and training as scheduled
• Communicate hospitality plans that affect safety and access

• Maintain accessible parking, entry, and seating
• Coordinate assistance for guests with mobility, hearing, or other needs

• Maintain interior and exterior signage so a first-time guest can find the auditorium, kids check-in, and restrooms without asking
• Update materials and signage through the rebrand and the building transition
• Signage design and production are approved by the Executive Pastor and produced with the creative team

• Plan and lead hospitality for baptisms, membership classes, Christmas Eve, Easter, vision nights, and ministry fairs
• Coordinate hospitality for funerals, weddings, and memorial services
• Support all-church events as assigned

• Maintain schedules, rosters, and volunteer communication
• Track and record weekly attendance and report to the Executive Pastor
• Track supply inventory and place orders within the approved budget
• Submit receipts and stay within the approved hospitality budget
• Coordinate with the facilities team on setup, cleaning, and maintenance needs
• Report monthly to the Executive Pastor on volunteer fill rate and hospitality team health
• Other duties as assigned by the Executive Pastor

• Attend the weekly Sunday service planning meeting
• Attend staff meetings, retreats, and planning seasons as scheduled
• Contribute beyond hospitality where your gifts fit the need

• Contribute to planning for parking flow, entry points, and guest experience at the New Hope Road facility
• Recruit and train additional volunteers as the transition timeline requires

Transition planning is a shared effort led by the Executive Pastor. Scope and hours for this work will be defined together as the timeline develops.

• Sunday morning, arrival through teardown: 5 hours
• Volunteer recruiting, training, and scheduling: 5 hours
• Sunday service planning meeting: 1.25 hours
• Supplies, planning, administration, and reporting: 2.75 hours
• Flex: 1 hour
• Special event weeks and seasonal pushes may run to 18 hours. The Executive Pastor will approve hours above the normal…