Senior Manager

Position Summary... What you ll do...
Role summary:
The Senior Manager, People, leads the execution of strategic human resource initiatives to support business objectives while fostering a high-performing team environment. This role involves overseeing talent development, performance management, and organizational change efforts, ensuring compliance with policies and regulations. By leveraging data analysis and collaborating with cross-functional partners, the position drives continuous improvement and operational efficiency. The Senior Manager promotes a culture of respect, integrity, and accountability, empowering associates to deliver exceptional results aligned with company values and business goals.
About the team:
The Global HR team supports Customer Engagement Services by addressing associate needs and advancing HR strategies. Located in Bentonville, Chennai, and Bangalore, the CES People team builds the foundation behind the customer experience. As CES evolves through technology, automation, and new work methods, the team partners with leaders to align people strategies with business goals. They focus on organizational design, talent strategy, leadership development, associate experience, and change management.

This team uses data-driven insights to help leaders build high-performing teams equipped to meet future customer care demands.
What you ll do:

• Drive execution of business plans by identifying needs, setting priorities, and removing obstacles to enhance performance.
• Provide leadership through mentoring, training, and performance management to develop a high-performing team environment.
• Ensure compliance with company policies, procedures, and legal regulations while promoting ethical standards and integrity.
• Collaborate with stakeholders to evaluate and improve human resource programs, processes, and operational efficiency.
• Lead organizational change initiatives by advising business leaders and assessing human resource impacts.
• Analyze and interpret data to inform decisions, create reports, and recommend actionable improvements.
• Foster a culture of respect, accountability, and continuous learning to support associate engagement and success.

• Proven experience in human resource management and organizational change management within complex business environments.
• Strong ability to develop, communicate, and execute business plans aligned with strategic goals.
• Expertise in coaching, mentoring, and developing high-performing teams to achieve operational excellence.
• Proficiency in data analysis to inform decision-making and drive performance improvements.
• Demonstrated capability to manage compliance with laws, regulations, and company policies effectively.
• Skilled in fostering collaboration and building trusted relationships across cross-functional teams.
• Commitment to continuous learning, adaptability, and promoting ethical standards in leadership.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.

Walmart.

The annual salary range for this position is $90,000.00 - $ Additional compensation includes annual or quarterly…