Senior Manager - AI & Self-Healing Engine; Last Mile Delivery

Position: (USA) Senior Manager - AI & Self-Healing Engine (Last Mile Delivery)
Position Summary...

What you'll do...

Join Walmart's AI Revolution in Last-Mile Delivery

In Walmart's Last-Mile Delivery team, we're building intelligent systems that combine real-time data, AI agents, and scalable platforms to power our delivery infrastructure. Spark Driver-our largest last-mile network-now spans all 50 states, reaches over 94% of U.S. households, and plays a pivotal role in Walmart's eCommerce growth by enabling fast, flexible, and cost-effective fulfillment.

Position Summary

We are seeking a Sr. Manager of AI & Self-Healing Engine (Last Mile Delivery) who can turn repetitive, manual operational problems into intelligent, automated operational issue detection, root cause analysis, and resolution workflows. This role will map current-state performance management and exception handling for Last Mile Delivery, design orchestration between agents, humans, and tools, and lead the development of agent-driven automation for triage, intervention, and resolution.

What You'll Do

* Define and map workflows across Spark's last-mile operations where automation can be applied.

* Build orchestration frameworks to coordinate between AI agents and operations teams.

* Collaborate with engineering to implement agent-driven detection, root cause analysis, and resolution workflows for key exception types.

* Track system performance for auto-resolution rates, manual escalations, and intervention speed.

* Continuously improve workflows based on telemetry, operational feedback, and impact metrics.

* Create strategy, roadmap, and BRD documents partnering with Operations, Product, Engineering, and Data Science.

* Communicate project status updates (against goals) through narratives and business reviews to leadership and peers.

* Provide thought-leadership to Walmart LMD leadership and business partners in delivering Agentic AI and self-healing solutions.

Basic Qualifications

* 6+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

* Strong problem-solving skills and ability to translate data into operational impact.

* Proficiency in SQL and data visualization tools (e.g., Tableau).

* Experience collaborating across product, operations, and technical teams.

* Effective communicator with an ability to explain complex ideas to non-technical audiences.

Preferred Qualifications

* 8+ years of experience in applied AL/ML, operations design, AI Agent product development, process automation, performance management mechanism / AI control tower development, or workflow engineering.

* Deep understanding of fulfillment or last-mile operations in a fast-paced environment.

* Agentic AI:
Experience in designing and implementing Agentic AI capabilities and roadmap for solving supply chain problems at scale.

* Roadmap Creation & Prioritization:
Experience in developing complex roadmaps, evaluating and making tradeoffs, and driving prioritizations aligning with business priorities and strategies.

* Launch & Scaling:
Experience in leading cross functional teams in executing launches and scaling systematic solutions. Experience in building Go-To-Market strategy and launch execution plan, performing A/B tests, and defining metrics and measuring outcomes.

* Cross Functional Leadership:
Experiences in leading cross functional teams, influence w/o authority, and demonstrate strong ownership working in a matrix organization.

* Communication:
Excellent written and verbal communication skills for both technical and non-technical audiences. Experiences with presenting to senior leadership.

* Analytical

Skills:

Strong analytical and quantitative skills with ability to use data and metrics to test hypothesis, validate assumptions, and evaluate outcomes.

* Advanced SQL skills

* Manage Ambiguity:
Strong ability to manage ambiguity and frame / simplify complex problems.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase…