Manager, Technology Operations - Site Merchandising Applied AI and Tools

Position Summary...

Join Walmart's Site Merchandising Applied AI and Tools team as we build a legendary experience for Walmart's digital customers. As part of the broader Site Merchandising organization, this position is responsible for serving as the Catalyst for merchant success and ROI as we transition from manual, legacy workflows (Tango) to AI-assisted, unified platforms (ACMS/MMUI). This role owns the human side of platform transformation - ensuring change management, merchant enablement, adoption tracking, and operational excellence as site merchants shift from tool-switching to intelligent orchestration.

This is an exciting opportunity for an operationally-savvy, data-driven leader who thrives on translating complex technology into merchant success, proving ROI through metrics, and building the training, communication, and feedback systems that make large-scale change stick.

What you'll do...

What You'll Do

* Lead the change management strategy for all Site Merchandising tooling transitions, including the migration from Tango to ACMS/MMUI and the adoption of Smart Creative GenAI capabilities

* Develop and execute comprehensive merchant enablement programs including training materials, onboarding guides, office hours, and self-service resources that accelerate adoption and reduce time-to-proficiency

* Own the 'Time-to-Site' analytics framework, building dashboards and data models that measure merchant efficiency, tool adoption rates, workflow bottlenecks, and AI orchestration success to demonstrate ROI and inform product priorities

* Partner with Product and Engineering teams to define launch readiness criteria, ensuring every new feature ships with merchant communication plans, training resources, support escalation paths, and feedback loops

* Map and document existing merchant workflows in Tango, Tempo, and other legacy tools to identify migration paths, sunset timelines, and adoption dependencies for platform convergence initiatives

* Serve as the voice of the merchant within the tooling organization, conducting discovery sessions, gathering feedback, and translating merchant pain points into actionable product requirements and operational improvements

* Build and maintain operational playbooks for tool launches, feature rollouts, and incident response to ensure consistent, merchant-first execution across all tooling initiatives

* Define and track KPIs that measure merchant success including adoption rates, task completion times, support ticket volumes, merchant satisfaction (NPS/CSAT), and workflow efficiency gains (reduction in manual touches)

* Lead cross-functional alignment on legacy system sunset strategies, ensuring merchants have clear timelines, migration support, and confidence in new platform capabilities before sun setting legacy tools

* Develop stakeholder communication frameworks to keep senior business leaders informed on migration progress, adoption milestones, and roadmap timelines without over-promising on engineering-controlled deliverables

* Contribute to the development of a highly skilled workforce via mentorship, merchant enablement best practices, and knowledge-sharing on operational excellence in tooling organizations

* Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices

Minimum Qualifications

* Bachelor's degree in computer science, management information systems, business, project management, information technology, or related area and 4 years' experience in program management, business operations, change management, or related area including 2 years' supervisory experience

* OR 6 years' experience in program management, business operations, change management, or related area including 2 years' supervisory experience

Preferred Qualifications

* Master's degree in business, program management, or related field

* 3+ years of experience in eCommerce, retail technology, or merchant-facing tool enablement

* Demonstrated experience leading change management initiatives for large-scale technology migrations or platform consolidations

* Strong analytical skills with proven ability to build dashboards, track KPIs, and translate data into actionable insights

* Proven track record developing training programs, enablement materials, and self-service resources for non-technical end users

* Experience working in a 4

ITB model (Idea-to-Build) with cross-functional Product and Engineering teams

* Deep empathy for end-user workflows and expertise in user adoption strategies for complex enterprise tools

* Familiarity with content management systems, merchandising tools, or workflow automation platforms

* Strong stakeholder management skills with ability to communicate technical complexity to business leaders and manage expectations on evolving roadmaps

Physical Activities

The following physical activities are necessary to perform one or more essential functions of this position.

* Observes associate,…