Senior Product Manager - Fulfillment Customer Experience

Position: (USA) Senior Product Manager - Fulfillment Customer Experience
Position Summary...

What you'll do...

As a part of Walmart's Customer Experience Product Org, you'll be the voice of our customer. By putting the customer at the forefront, we can help customers save both time and money no matter how they shop with us. This role is part of the Fulfillment Clarity and Control team within the eCommerce Fulfillment Customer Experience Product Organization, where you will oversee a strategic track focused on Speed and Promise Clarity.

Your work will span end-to-end customer experiences that help customers clearly understand fulfillment speed, delivery and pickup promises, and available fulfillment options across the shopping journey. This is essential for building customer confidence, improving promise accuracy and consistency, enabling faster decision-making, supporting speed-led shopping missions, and ultimately improving conversion and the overall fulfillment experience. To be successful in this role you'll need to have comfort with analytics and user experience design, the ability to influence leaders and teams, demonstrate structured thinking, and have strong communication skills.

As a key product leader, you will shape product vision and strategy, identify high-impact opportunities, and deliver scalable solutions that enhance the end-to-end customer journey. Beyond traditional product management, we are looking for an adaptive AI-builder mindset- someone who embraces emerging technologies, leverages data and automation to accelerate outcomes, and continuously reimagines how products are conceived, built, and optimized. You will help evolve our teams beyond the standard product development lifecycle by championing rapid experimentation, AI-driven decision-making, continuous learning, and iterative value delivery  will work cross-functionally with engineering, design, operations, analytics, business stakeholders, and senior executives across multiple markets to execute a bold product vision and roadmap.

Success in this role requires a combination of strategic thinking, customer obsession, technical curiosity, and the ability to influence across complex organizations while driving measurable business and customer impact in a fast-paced, global environment. What you will do

* Own product strategy, roadmap, and execution for a critical product area, ensuring alignment with customer needs, business objectives, and operational priorities.

* Drive the end-to-end product lifecycle-from discovery and validation through delivery, launch, and optimization-while balancing customer experience, business impact, and technical feasibility.

* Partner closely with Engineering, Design, Data Science, and Operations teams to define requirements, prioritize investments, manage dependencies, and deliver high-quality solutions at scale.

* Leverage customer insights, analytics, and experimentation to identify opportunities, validate hypotheses, and continuously improve product performance and user outcomes.

* Champion an adaptive, AI-enabled product mindset by exploring opportunities to incorporate artificial intelligence, machine learning, automation, and predictive capabilities into customer and operational experiences.

* Move beyond traditional product development approaches by embracing rapid experimentation, iterative delivery, and data-informed decision-making to accelerate learning and value creation.

* Influence cross-functional stakeholders and business partners to align on priorities, communicate product vision, and drive execution in a highly matrixed environment.

* Define success metrics, monitor product health, and use quantitative and qualitative insights to guide prioritization and strategic decisions.

* Identify and mitigate risks, navigate technical tradeoffs, and proactively resolve challenges that may impact delivery, scalability, or customer experience.

* Mentor and support fellow product managers by sharing best practices in product discovery, prioritization, stakeholder management, and launch readiness.

What You'll Bring

* Significant experience building and scaling customer-facing digital products,

* with demonstrated success owning strategy and execution for complex…