Manager, Operations - Fraud Prevention And Investigations

Position Summary...

What you'll do...

About Team:
The Trust & Safety Digital Identity team drives critical initiatives to protect customers, drivers, and the platform by strengthening identity verification and fraud prevention capabilities. The team operates at the intersection of Operations, Product, Engineering, Compliance and leveraging data, vendor partnerships, and governance frameworks to deliver scalable, secure solutions. By managing identity verification programs, monitoring performance, and continuously improving processes, the team plays a key role in mitigating risk, ensuring regulatory adherence, and enabling safe, reliable growth for the business.

Elevator Pitch for the Role:
This is a high-impact opportunity to lead and shape the future of digital identity and fraud prevention within a rapidly evolving ecosystem. As part of this team, you will own critical initiatives spanning vendor strategy, governance, and operational excellence directly influencing how we protect our platform  role offers strong cross-functional exposure, strategic ownership, and the ability to drive innovation using emerging technologies, making it an ideal opportunity for someone looking to make a meaningful, enterprise-level impact.

Operational Execution & Platform Support

* Supports daily operations of identity verification platforms and onboarding workflows across LMD markets.

* Monitors operational performance, onboarding success rates, and platform health metrics.

* Partners with Engineering teams to support platform reliability, uptime, and incident resolution.

* Assists in coordinating response efforts for operational incidents and escalations impacting onboarding or identity verification services.

Vendor Coordination & Governance

* Supports management of IDV, KYC, and fraud prevention vendors.

* Tracks vendor SLAs, KPIs, and operational performance metrics.

* Assists with vendor onboarding, governance reviews, and issue resolution activities.

* Partners with Legal, Compliance, and Procurement teams to support contract and policy alignment.

Risk, Compliance & Process Improvement

* Supports governance frameworks, operational standards, and compliance processes related to identity verification.

* Helps ensure adherence to internal policies, fraud prevention controls, and regulatory requirements.

* Identifies opportunities to improve onboarding efficiency, reduce friction, and optimize identity workflows.

* Assists with automation and continuous improvement initiatives across identity operations.

Cross-Functional Coordination & Reporting

* Serves as a liaison between Product, Engineering, Operations, Compliance, and vendor teams.

* Supports roadmap execution, operational planning, and stakeholder communication.

* Develops reporting and dashboards to track operational performance, fraud trends, and vendor effectiveness.

* Uses operational data and metrics to support decision-making and performance improvements.

Minimum Qualifications

* Bachelor's degree or equivalent experience in Business, Technology, Cybersecurity, or related field.

* 5+ years of experience in Technology Operations, Program Management, Vendor Management, Fraud Operations, or Digital Identity.

* 2+ years of leadership or team coordination experience.

* Experience supporting operational platforms, incident management, or vendor coordination activities.

* Strong analytical, organizational, and communication skills.

Preferred Qualifications

* Experience in digital identity, KYC, fraud prevention, trust & safety, or onboarding operations.

* Familiarity with identity verification vendors and biometric technologies.

* Experience in marketplace, logistics, gig economy, or delivery platform environments.

* Knowledge of compliance, privacy, or fraud prevention standards related to identity verification.

* Strong stakeholder management and cross-functional collaboration skills.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see  Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form…