Principal, Product Manager - Accelerated Pickup & Delivery

About the Role

Our team builds the product capabilities that power Store Fulfillment automation, connecting software, operational workflows, and automation systems to help sites run efficiently  focus on creating products that improve execution on the ground while also building the foundation needed to expand across new sites over time. We are seeking a Principal Product Manager to lead the product strategy for outbound operations within this space.

This role will shape the roadmap for the tools, workflows, and system capabilities that support outbound execution, while also helping define the technical architecture needed to keep the platform flexible as the business grows and evolves. This is a highly cross‑functional leadership role. You will work closely with engineering, operations, design, and partner teams to identify opportunities, define product direction, and deliver solutions that improve operational performance.

You will also coordinate the software product work required to launch new sites successfully, and help manage the way internal platforms integrate with automation technologies in a scalable and repeatable way. Success in this role will be measured by the ability to improve the performance of outbound operations in meaningful and scalable ways. This includes increasing throughput, improving outbound productivity, and enabling a higher rate of perfect orders by building systems and workflows that are reliable, efficient, and easy to execute in live operating environments.

The ideal candidate brings strong product judgment, technical depth, and operational thinking. This person must be comfortable balancing long‑term strategy with near‑term execution, while driving alignment across a broad set of stakeholders and ensuring the underlying product and architecture can support future scale.

• Define and own the product strategy and roadmap for outbound operations
• Identify opportunities to improve workflow efficiency, reliability, and user experience
• Partner cross‑functionally to translate operational needs into scalable product solutions
• Help shape a flexible technical architecture that can support changing workflows, new capabilities, and future growth
• Drive product decisions that improve how internal systems integrate with automation technologies
• Coordinate software readiness for new site launches, ensuring capabilities, dependencies, and timelines are aligned
• Lead product discovery, prioritization, and execution across a complex stakeholder environment
• Improve how issues, dependencies, and launch readiness are managed across outbound initiatives
• Use data, field insights, and customer feedback to inform product decisions
• Drive clarity on tradeoffs, sequencing, and investment priorities
• Ensure solutions are designed to scale across multiple sites and evolving business needs
• Mentor other product managers and help raise the quality of product thinking and execution across the team

Embraces AI as a core part of the product development process and uses it to improve speed, clarity, and quality of execution. Applies AI to planning, analysis, documentation, decision‑making, and team effectiveness. Thinks critically about how AI can improve both internal ways of working and the products we build. Models thoughtful and responsible adoption of AI across day‑to‑day product leadership.

Proven product leader with experience defining strategy and driving execution in complex environments. Strong ability to bring structure and clarity to ambiguous problem spaces. Skilled at influencing across teams and aligning stakeholders around clear priorities.

Strong ability to work across software systems, workflows, and operational processes. Comfortable engaging on technical architecture and helping drive flexible, scalable product design. Able to connect technical decisions with long‑term business needs and operational realities.

Experience working on products that support complex operations or frontline execution. Demonstrated ability to lead multiple initiatives…