Sr Technical Account Manager

Sr. Technical Account Manager

The Senior Technical Account Manager is a pivotal role within our organization, serving as the primary bridge between our retail teams, clients, and engineering departments. This position requires a comprehensive understanding of all Advantage technology systems and resources within the Technology Division. As a trusted advisor and strategic partner, the Senior Technical Account Manager supports teams through training, mentoring, tool development, and project management.

Exceptional communication and presentation skills are essential.

• Full-time benefits: medical, dental, vision, life
• 401(k) with company match
• Training and career development
• Generous paid time off

• Own and manage a high volume of incoming requests and tasks end-to-end.
• Maintain a deep understanding of business operations and systems/tools (e.g., reporting, invoicing, scheduling platforms).
• Provide guidance, training, and documentation for business teams on tools and processes.
• Participate in and support new initiatives such as system rollouts and feature adoption.
• Identify trends and proactively implement solutions (e.g., recurring issues to training, documentation, communications).
• Ensure follow-through and accountability across cross-functional partners.

• 3 to 5 years of experience in a technical account manager role.
• 3+ years of experience in CRM or database maintenance.
• 3+ years of CPG industry experience preferred.
• Bachelor’s degree or equivalent experience.
• Strong technical knowledge across relevant technologies, systems, or platforms, with the ability to translate complex technical concepts into business solutions.
• Excellent communication, problem-solving, and interpersonal skills, with the ability to engage and influence internal and external stakeholders at all levels.
• Experience working cross-functional with sales, product, and engineering teams to drive client success and retention.
• Data-driven decision-making skills, with the ability to analyze metrics and use insights to improve customer engagement and outcomes.