Support Specialist

About Good Leap

Good Leap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on Good Leap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations.

Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.

Good Leap is also proud to support our award‑winning nonprofit, Give Power, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Payments Support Specialist works with our clients to ensure we are delivering the best Payments experience possible. This role will provide external and internal client support related to the end‑to‑end Payments’ product, as well as internal payments operations.

Additional duties include updating Payments Opportunities per SOP guidelines, ensuring that weekly data provided to the PGSM team for pipeline management, development, and goal alignment across the Payments teams is accurate. Act as a payments Subject Matter Expert (SME) for internal and external support and assist with contractor training as necessary. The Payments Support specialist will assist in weekly contractor outreach to ensure that trainings are scheduled in a timely manner, and onboarding processes flow in a timely manner.

The Payments Platform and Customer Support will have full accountability for all payments support and provide regular risk and compliance oversight to Leadership.