Technical Support Engineer

Position: Technical Support Engineer I
## Technical Support Engineer IApplylocations:
Bentonville, Arkansas, USA:
United Statestime type:
Full time posted on:
Posted Todayjob requisition :
R
** It's fun to work in a company where people truly BELIEVE in what they're doing!
**** Job Description

Summary:

** Company Focus:
Enterprise software, specifically Multi Value (MV) database products (Uni Verse, Uni Data, and related tools).  Type of Role:
Hybrid technical support + QA + light development — not a traditional help desk position.

Key Responsibilities:

Support global customers with deployment, configuration, and troubleshooting of MV database products  Perform root cause analysis on complex issues in live production environments  Take part in 24/7 on-call shifts, including nights, weekends, and holidays, to quickly respond to critical incidents.  Assist the QA team with testing database patches and new releases  Write automation scripts (Python, Shell) for log analysis and internal testing  Read and debug C code to help identify bugs alongside senior engineers  Write technical documentation and knowledge base articles  Help integrate AI tools into support workflows  Required Background:  0–2 years in support, QA, or junior dev roles  CS/IT degree (or related)  Comfortable with Windows, Linux, and AIX  Basic C and Python skills  Interest in AI/LLMs  Familiarity with Git, Jira, and Agile practices
** The Role
** Are you passionate about complex problem-solving and eager to kick-start your career in enterprise software? We are looking for a highly motivated Technical Support Engineer I to join our Multi Value (MV) Database team. In this dynamic, hybrid role, you will serve as the crucial bridge between our global customers and our core engineering teams, supporting our mission-critical Uni Verse and Uni Data database engines, as well as the broader MV ecosystem, including Multi Value Database Tools (DBTools), MV Integration Server (MVIS), System Builder Extensible Architecture (SBXA), and MV Visual Studio Code Extension (MVVS).This

isn't just a traditional customer support position. We are looking for someone who wants to get hands-on with the technology. You will dive deep into customer environments, contribute to Quality Assurance (QA) initiatives, and assist with lightweight development and automation tasks. Furthermore, as our team actively embraces Artificial Intelligence to modernize our systems, you will be joining at an exciting time where we are building and integrating cutting-edge AI capabilities.

We are leveraging AI as a force multiplier—augmenting our engineering capabilities, eliminating daily operational bottlenecks, and empowering our entire team to work with unprecedented efficiency and innovation.
** What You'll Do**
* ** Customer Success:
** Act as a trusted technical advisor to our global customer base. You will champion customer success by ensuring the seamless deployment, configuration, and optimal usage of the entire MV product suite (including Uni Verse, Uni Data, DBTools, MVIS, SBXA, and MVVS). Your focus will be on delivering an exceptional customer experience by driving complex technical challenges to strategic resolution while proactively managing customer expectations and operational continuity.
* ** Advanced Troubleshooting & AI Initiatives:
** Provide real-time, critical support in live customer production environments to resolve complex issues and prevent business interruptions. By combining deep product knowledge with a mastery of diagnostic tools across various operating systems (Windows, Linux, and AIX), you will conduct comprehensive Root Cause Analysis (RCA). You will also actively support the integration and optimization of our evolving AI workflows to streamline diagnostic processes.
* ** Cross-Functional QA:
** Partner with the Quality Assurance team to validate database engine patches and new releases. You will be actively involved in designing, executing, and refining test cases across different product features and versions, ensuring comprehensive test coverage and high-quality deliverables.
* ** Automation & Tooling:
** Develop and maintain automation solutions using various scripting languages (e.g.,…