Director, Operations - Store Fulfillment Insights & Performance

Position Summary

The Director, Store Fulfillment Insights & Performance leads the team responsible for transforming operational data into actionable business insights that improve store fulfillment performance, customer experience, associate experience, and productivity outcomes. This leader serves as a key strategic partner across Store Fulfillment, providing visibility to business performance, enabling data driven decision making, and accelerating the adoption of AI powered capabilities across the organization.

The role is responsible for developing and maintaining performance reporting, identifying emerging trends and opportunities, conducting root cause analysis, and equipping leaders with the insights needed to drive operational improvements at scale.

• Lead a team responsible for performance reporting, operational insights, and business intelligence supporting Store Fulfillment objectives.

• Develop and manage executive level dashboards, scorecards, and AI enabled reporting tools that provide visibility into key operational metrics and business goals.

• Drive the monthly business review process by delivering accurate, timely, and actionable performance insights to senior leadership.

• Partner with cross functional teams to conduct deep dive analyses and root cause investigations that inform strategic and operational decisions.

• Synthesize complex data into clear business narratives that align stakeholders around priorities, risks, opportunities, and solutions.

• Serve as a trusted advisor to operational leaders by identifying performance drivers and recommending actions to improve outcomes.

• Champion the adoption of AI powered tools and capabilities across the organization, helping teams leverage emerging technologies to improve decision quality and operational efficiency.

• Establish processes and governance that ensure consistency, accuracy, and reliability of operational reporting and insights.

• Identify leading indicators and emerging trends that enable proactive decision making and continuous improvement.

• Build organizational capability around data literacy, performance management, and insight driven execution.

• Lead, develop, and inspire a high performing team focused on delivering measurable business impact.

• Foster strong partnerships across Operations, Product, Technology, Analytics, and other cross functional organizations.

• Promote a culture of curiosity, accountability, innovation, and continuous improvement.

• Balance strategic thinking with operational execution to ensure insights translate into action and results.

• Success in this role is measured by the organization's ability to make faster, better-informed decisions, improve operational performance, accelerate AI adoption, and create greater transparency into business results through actionable insights and performance visibility.

• Proven enterprise analytics leadership leading high-performing analytics/BI teams and delivering measurable business outcomes.

• Executive-level communication translating complex performance insights into clear, decision-ready narratives and recommendations.

• Strong performance management capability building KPI frameworks, scorecards, and operating rhythms that drive accountability.

• Deep analytical and structured problem-solving skills leading deep dives to identify drivers, explain variance, and enable scalable improvements.

• Strength in executive reporting and self-service analytics with high standards for data quality, consistency, and adoption.

• Cross-functional leadership aligning stakeholders across Operations, Product, and Technology to drive outcomes through influence.

• Ability to leverage automation and AI-enabled decision support to improve speed and efficiency, including driving adoption through change management.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave,…