Bldg Tech Support GR 5-12

Building Tech Support GR 5-12

Position

Purpose:

Under the general supervision of the Director of Technology, to install, maintain, troubleshoot and repair all assigned district hardware/software systems.

Essential Performance Responsibilities:

• Assist district staff and students with installation, configuration and ongoing usability of hardware and software
• Offer daily operations and systems support to staff and students
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist staff and students with hardware/software problems and answer their questions
• Track inventory and work progress in district helpdesk/asset management software

Additional Duties:
Performs other related tasks as assigned.

Equipment:
Uses personal computers, scanners, printers and related equipment.

Travel Requirements:
Travel to school district locations to repair hardware, install software and assist end users.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills
• Patience and a genuine interest in helping people
• Ability to excel as part of a team
• Interest and passion for technology
• Possession of excellent oral and written communication skills

Experience with PC, laptop, and/or tablet computer hardware

Experience with installing, configuring, and troubleshooting Windows

Physical and Mental Demands, Work Hazards:
Works in standard office and school building environments.

Qualifications Profile:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• High School diploma.
• Industry certifications preferred (CompTIA, Microsoft, HP, Dell, Cisco)
• Motor Vehicle Operator's License or ability to provide own transportation.
• Verified successful experience installing, configuring, and troubleshooting PC, laptop, and mobile hardware/software.