Technology Operations in Bentonville, Arkansas

Staff-Level Technology Operations Leader

We are seeking a staff-level technology operations leader to drive end-to-end portfolio management and customer-centric strategy across the recipient experience domain. This role blends strategic planning with operational execution-owning prioritization, aligning cross-functional stakeholders, and translating business goals into actionable roadmaps. You will operate as both a portfolio leader and a strategic operator-connecting long-term vision to day-to-day execution-while shaping how Walmart delivers personalized, intuitive experiences to millions of customers.

End-to-End Portfolio Leadership

• Own the recipient experience portfolio roadmap, aligning product, technology, and business priorities across quarterly and annual planning cycles
• Drive annual operating plan (AOP) inputs, ensuring alignment to strategic goals and measurable outcomes
• Partner with product and engineering leaders to define, prioritize, and sequence initiatives based on customer impact and business value
• Orchestrate quarterly and sprint-level planning (sortable execution), ensuring clarity of priorities and accountability across teams
• Translate high-level strategy into actionable execution plans-driving delivery against key milestones and commitments

Strategic Account & Experience Management

• Lead strategy and execution for customer experience initiatives-including account setup, onboarding, and engagement flows
• Drive innovation in personalization strategy-shifting from passive behavioral insights to proactive, declared customer preferences (e.g., interests, attributes, intent signals)
• Partner cross-functionally to design experiences that are intuitive, personalized, and scalable across customer segments
• Identify opportunities to improve customer satisfaction, reduce friction, and enable growth through better experience design

Cross-Functional Influence & Execution

• Serve as a connective leader across product, tech, operations, and business stakeholders-ensuring alignment and clear communication
• Articulate the "why" behind priorities and investments, driving clarity and executive alignment
• Operate as a hands-on problem solver-navigating ambiguity, removing blockers, and accelerating decision-making
• Bring a structured, hypothesis-driven approach to problem solving and execution

Minimum Qualifications

• 6+ years of experience in technology operations, product operations, management consulting, or a related field
• Experience working in eCommerce, digital product ecosystems, or customer-facing platforms
• Demonstrated ability to lead cross-functional initiatives and influence without direct authority
• Strong experience in portfolio management, roadmap planning, and prioritization at scale
• Ability to connect strategy to execution-driving measurable outcomes in complex environments

Preferred Qualifications

• Background in management consulting or strategy roles with strong problem-solving rigor
• Experience working on customer experience, personalization, or digital engagement initiatives
• Familiarity with large-scale, matrixed organizations and agile execution models
• Strong executive communication skills with the ability to simplify complex topics
• Experience operating in fast-paced, high-growth digital or transformation environments

You'll Make an Impact By

• Driving clarity and structure across complex, cross-functional portfolios
• Elevating the customer experience through intentional, data-informed personalization strategies
• Connecting long-term strategic vision to near-term execution with discipline and speed
• Influencing senior stakeholders and aligning teams toward shared outcomes