Help Desk Technician

Help Desk Technician

Location:

Bentonville, AR

Pay Rate: $25.00 - $30.00 per hour

Schedule:

Monday–Friday | 8 AM–5 PM

• Associate degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
• Previous Help Desk, technical support, or customer service experience preferred.
• Knowledge of computer hardware, laptops, mobile devices, printers, copiers, and network drives.
• Experience supporting Windows 11, Apple iOS, and Android operating systems.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Visio.
• Familiarity with Microsoft Edge, Google Chrome, and Safari web browsers.
• Valid driver's license with an acceptable driving record.
• Ability to travel occasionally, including overnight travel.
• ITIL Foundations certification preferred.
• CompTIA A+ certification preferred.

• Provide technical support and troubleshooting for computers, laptops, mobile devices, printers, copiers, and network resources.
• Respond to user requests and resolve hardware, software, and system issues promptly.
• Install, configure, and support software applications, updates, and system upgrades.
• Diagnose technical problems, research solutions, and guide users through issue resolution.
• Escalate complex technical issues to specialized IT teams when necessary.
• Document support requests, troubleshooting steps, and resolutions within the help desk system.
• Monitor recurring issues and recommend process improvements to enhance support services.
• Deliver excellent customer service while building positive relationships with users.
• Support Microsoft Office applications and common web browsers.

Competitive weekly pay. Health and happiness benefits including medical, dental, vision, and life insurance. Employee discounts. Opportunities for growth and advancement.

Staffmark is an equal‑opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E‑Verify employer.