Senior Manager, Business Operations eCommerce - Search; Sam's Club

Position Summary

The Senior Manager of Search is responsible for operating, maintaining, and evolving the search platform and experience of the eCommerce business. He or she will help drive and support daily operational executional asks related to helping members find the items they’re looking for. They will work extensively and actively within our team and with our key stakeholders to drive a strategy to deliver a holistic and seamless online search & discovery experience.

They will collaborate with our Digital Merchandising, Product, and Advertising Platform partners to ensure that search experiences are optimized, while supporting & implementing personalization algorithms and AI-assisted experiences to drive middle-funnel performance and the best member experience outcomes.

We are looking for an experienced and highly-specialized eCommerce operations professional with proven know-how on building and operating PLP experiences, search platforms, search algos, and product and for large-scale eCommerce businesses. Not only that, he or she needs to demonstrate strong strategic and analytical prowess, being able to drive product and algorithm development/roadmap discussions, as well as having the leadership mindset capable of balancing multiple stakeholders and partnering with them to find shared win-win outcomes.

• Support and manageon sitesearchplatform including researching trends,troubleshootingbugsandfixing sub-optimalsearchPLP experience issues
• Manage and drive usability and evolution of in-houseplatform and manual interventionplatform tools, includingboosting, redirects,and other actions;liasebetween Product & Engineering as well as Digital Merchandising to drive effective build-out ofsearchalgorithmoptimizationto reducemanual interventionsover time
• Support and manage
  
  Searchsystem and business metrics; work withanalytics to build andmaintainperformance dashboards as well as support hypothesis-building of opportunities to boost performance such as add-to-cart and conversion rate
• Support and implementpersonalization signals and experiences within thesearchexperience.
  
  Drive usage and engagement ofpersonalized search results,and complementary product suggestionsand carousel/modules
• Test & learn while building Gen-AI & Agentic-AI powered experiences into thesearch experience,leveragingsemantic & conversational prompts to boostsearch &discovery of Sam’s Club’s best products

• At least5years experienceoperatingand managingane
  
  Commercesite operation, focused ontransactability,discoverability, andoptimizingthe buy funnel
• At least2yearsexperiencesupportingand managing an internalsite
  
  Search&discoveryengine and platforms,driving and influencing business and product strategy with Product & Engineering partners
• Proven analytical capability and mindset,quarterbacking AB Test-and-learn,displaying comfort with large data sets, building performance analyses, and deriving actionable insightswith metrics such as add-to-cart, conversion, and engagement rate
• Comfortable working in highly matrixed environments, weighing and balancing stakeholders, and making high-stake prioritization decisions

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's degree in information technology, computer science, or related area and 5 years’ experience in eCommerce merchandising, site operations, business management, or related area OR 7 years’ experience in eCommerce merchandising, site operations, business management, information technology, computer science or related area.

2 years’ supervisory experience.

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Information Technology, Computer Science, or related area

2101 Se Simple Savings Dr, Bentonville, AR , United States of America

The annual salary range for this position is $90,000.00 - $

Additional compensation includes annual or…