WLC Deployment Engineer – Smart Hands ,Fort Smith,Arkansas

Position:
Information Technology Support Engineer

Location:

Onsite

Experience

Required:

2–4 Years

• Provide onsite End User Computing (EUC) and desktop support services.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Manage incidents, service requests, IMAC activities (Install, Move, Add, Change), and break‑fix support for desktops and laptops.
• Support Windows operating systems, Microsoft Office applications, Outlook, VPN connectivity, and remote support tools.
• Deploy, configure, maintain, and troubleshoot desktop and laptop devices throughout their lifecycle.
• Utilize SCCM and Microsoft Intune for software deployment, patch management, device configuration, and endpoint administration.
• Work with Service Now or similar ITSM tools to manage incidents and requests.
• Perform software installations, upgrades, updates, and desktop imaging.
• Support printers, scanners, mobile devices, and peripheral hardware.
• Monitor endpoint security, antivirus compliance, and patch status.
• Provide VIP and executive user support when required.
• Troubleshoot and resolve Active Directory related issues.
• Maintain accurate asset inventory and documentation.

• 2–4 years of experience in Desktop Support / End User Computing.
• Strong knowledge of Windows 10 and Windows 11.
• Hands‑on experience with SCCM and Microsoft Intune.
• Experience with Service Now or other IT Service Management tools.
• Good understanding of Active Directory.
• Experience supporting Microsoft Office, Outlook, VPN, and remote support tools.
• Strong troubleshooting and communication skills.