Senior Product Manager - Fulfillment Customer Experience in Bentonville

Job Title

As a part of Walmart's Customer Experience Product Org, you'll be the voice of our customer. By putting the customer at the forefront, we can help customers save both time and money no matter how they shop with us. This role is part of the Fulfillment Clarity and Control team within the eCommerce Fulfillment Customer Experience Product Organization, where you will oversee a strategic track focused on Speed and Promise Clarity.

Your work will span end-to-end customer experiences that help customers clearly understand fulfillment speed, delivery and pickup promises, and available fulfillment options across the shopping journey. This is essential for building customer confidence, improving promise accuracy and consistency, enabling faster decision-making, supporting speed-led shopping missions, and ultimately improving conversion and the overall fulfillment experience.

To be successful in this role you'll need to have comfort with analytics and user experience design, the ability to influence leaders and teams, demonstrate structured thinking, and have strong communication skills. As a key product leader, you will shape product vision and strategy, identify high-impact opportunities, and deliver scalable solutions that enhance the end-to-end customer journey. Beyond traditional product management, we are looking for an adaptive AI-builder mindset- someone who embraces emerging technologies, leverages data and automation to accelerate outcomes, and continuously reimagines how products are conceived, built, and optimized.

You will help evolve our teams beyond the standard product development lifecycle by championing rapid experimentation, AI-driven decision-making, continuous learning, and iterative value delivery  will work cross-functionally with engineering, design, operations, analytics, business stakeholders, and senior executives across multiple markets to execute a bold product vision and roadmap. Success in this role requires a combination of strategic thinking, customer obsession, technical curiosity, and the ability to influence across complex organizations while driving measurable business and customer impact in a fast-paced, global environment.

What You'll Bring

• Significant experience building and scaling customer-facing digital products,
• with demonstrated success owning strategy and execution for complex product initiatives.
• Strong product sense and ability to translate customer problems, business goals, and operational needs into actionable product strategies and roadmaps.
• Proven ability to influence cross-functional teams and stakeholders, driving alignment and outcomes without direct authority.
• Expertise in data-driven product management, including analytics, experimentation, KPI development, and hypothesis-driven decision-making.
• Experience working closely with engineering teams and navigating technical concepts, tradeoffs, and dependencies in agile environments.
• Familiarity with AI, machine learning, automation, or emerging technologies, and a curiosity for applying these capabilities to solve customer and business problems.
• Excellent communication, storytelling, and stakeholder management skills, with the ability to simplify complexity and drive alignment across diverse audiences.
• A builder's mindset with a passion for innovation, continuous learning, and reimagining how products are developed and delivered in an increasingly AI-driven world.

You'll sweep us off our feet if...

• You like digging into data and doing analyses
• You default to using AI and AI tools to move fast
• You're excited about solving complex challenges
• You're customer-centric in spirit and in execution
• You're comfortable influencing others, leading teams, managing stakeholders, getting
• buy-in from leadership, and communicating clearly
• You have a test and learn mentality and an agile way of working to improve your team's Products

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.