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Manager, Project Support Engineer
Job in
Bentonville, Benton County, Arkansas, 72712, USA
Listed on 2026-08-05
Listing for:
Walmart
Full Time
position Listed on 2026-08-05
Job specializations:
-
IT/Tech
Technical Support, Systems Engineer, IT Support, Cybersecurity
Job Description & How to Apply Below
Responsibilities
- Provide advanced technical support for CCTV, alarm, intrusion, access control, and paging/music systems.
- Identify systemic technical issues and develop technical bulletins for field technicians.
- Verify proper integration and programming of security and communication systems.
- Serve as primary contact for resolving escalations involving multiple security technologies.
- Collaborate with cross-functional teams to engineer technical solutions addressing business challenges.
- Advise and guide teams on best practices to align with customer and business needs.
- Build and maintain strong relationships with stakeholders to support business solutions.
- Monitor progress, identify improvement opportunities, and adapt to organizational changes.
- Proven expertise in advanced technical support for CCTV, alarm, intrusion, access control, and paging/music systems.
- Strong skills in root cause analysis and incident management to resolve complex technical escalations.
- Experience collaborating with cross-functional teams to engineer and implement effective technical solutions.
- Proficiency with security systems, access controls, and tools including JIRA and Microsoft Office 365.
- Ability to develop and communicate technical guidance and best practices to field technicians and stakeholders.
- Demonstrated leadership in coaching, mentoring, and fostering high-performing teams aligned with company values.
- Commitment to integrity, compliance, and delivering customer-focused business results.
- Advanced technical support
- Root cause analysis
- Incident management
- Integration of security systems
- Programming of security systems
- Technical guidance development
- Best practices communication
- Collaboration
- Coaching
- Mentoring
- Relationship building
- Adaptability
- Leadership
- Customer focus
- Technical escalations
- Cross-functional teams
- Business solutions
- Compliance
- Integrity
- CCTV systems
- Alarm systems
- Intrusion systems
- Access control systems
- Paging systems
- JIRA
- Microsoft Office 365
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