Manager, Data Analytics CES

Position Summary…

Our Customer Engagement Services (CES) team, formerly the Walmart Care team, is leading big changes to improve both customer experience and business outcomes. We’re using advanced technology, AI, and data to turn customer service into a key driver of impact—not just a support function. We’re helping leaders gain powerful customer insights, improve satisfaction, reduce issues, and cut costs—all aligned with Walmart’s Every Day Low Cost (EDLC) approach.

As the Data and Analytics team in CES, our mission is to turn customer interactions into actionable insights that shape strategy and deliver measurable results across the business.

We are seeking a dynamic and experienced Manager of Data Analytics to execute our data strategy and initiatives with a specific focus on Contact Operation. The ideal candidate will have extensive knowledge of data analytics, business acumen, and data management. This role will be critical in driving data-driven decision-making across the organization by transforming data into actionable insights for business owners, ensuring the highest standards of data quality and governance, and collaborating with cross-functional teams to align data initiatives with business objectives.

• Data Source Identification :
  Identify suitable data sources, perform initial data quality checks, and prioritize requirements.
• Understanding Business Context :
  Translate business requirements into strategic initiatives, build business cases, and drive business impact
• Data Visualization and Storytelling :
  Recommend and utilize appropriate visualization tools, generate graphical representations, and present data stories that clearly communicate insights to business leaders.
• Actionable Insights :
  Transform data into actionable insights that drive decision-making and strategic initiatives across the organization, with a specific focus on Contact and Operation Excellence. Present findings to senior leadership in a clear and compelling manner.
• Exploratory Data Analysis :
  Apply statistical techniques, conduct experiments, and identify correlation and root cause to proposal related solutions.
• Data Quality Management :
  Develop data quality strategies, implement Data Quality Management (DQM) procedures, and lead data quality initiatives.
• Collaboration :
  Work closely with cross-functional teams, including IT, marketing, finance, and operations, to ensure alignment of data initiatives with business objectives.
  What you’ll bring:
• Education:
  
  Bachelor’s degree in business Analytics, Computer Science, Statistics, or related field; master’s degree preferred.
• Experience:
  
  2 years of experience in data analytics
• Skills:
  • Proficiency in data analytics tools (e.g., SQL, Python, R).
  • Expertise in leveraging AI tools to enable faster and efficient analytics output.
  • Expertise in data visualization tools (e.g., Tableau, Power BI, Looker).
  • Strong understanding of data management and governance.
  • Excellent problem-solving and analytical skills.
  • Ability to translate complex data into clear, actionable insights for business leaders.
• The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full
  
  Job Description can be made available as part of the hiring process. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  
  Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length…