USA) Senior Director, Technology Operations

Position: (USA) Senior Director, Technology Operations
Position Summary...

What you'll do...
The Senior Director, AI Shopping defines the vision, strategy, and business roadmap for AI-powered shopping experiences across Walmart's digital platforms. This role leads the evolution of customer-facing conversational commerce and other AI-driven shopping experiences that help customers discover, evaluate, and purchase products more intuitively.

Partnering across Product, Engineering, Design, Data Science, and business teams, this leader drives innovation that enhances the customer experience while delivering measurable business outcomes, including increased engagement, conversion, basket size, customer loyalty, and Net Promoter Score (NPS).

Key Responsibilities
AI Shopping Strategy

• Define and execute the strategy and roadmap for AI-powered shopping experiences and conversational commerce.
• Drive innovative customer experiences that improve product discovery, personalization, and shopping journeys.
• Serve as the business leader within the cross-functional "4-in-a-Box" model, aligning priorities across Product, Engineering, Design, and Data Science.

Responsible AI & Governance

• Establish standards for customer-facing AI experiences, including quality, brand voice, safety, and responsible AI practices.
• Define evaluation frameworks and success metrics to continuously improve customer and business outcomes.

Business Performance

• Measure and optimize performance through key metrics such as engagement, conversion, basket size, repeat visits, and customer satisfaction.
• Use analytics, experimentation, and customer insights to drive continuous improvement and business growth.

Emerging Technologies & Innovation

• Lead the business strategy for emerging AI shopping experiences and identify new opportunities to enhance digital commerce.
• Monitor industry trends and translate innovation into scalable customer solutions.

Cross-Functional Leadership

• Build alignment across business, technology, and executive stakeholders to deliver enterprise AI initiatives.
• Develop business cases, influence strategic investment decisions, and foster a culture of innovation and operational excellence.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.

Walmart.

The annual salary range for this position is $ - $

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include :

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1:
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 7 years' experience inproject management, program management, program operations, or related area.

Option 2: 9 years' experience in project management, program management, program operations, or related area.
4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive…