Senior, Data Analyst

Position Summary

Position Summary...

What you’ll do...

As a Senior Data Analyst on this team, with a focus on operations and technology, you will use operational knowledge, systems, and change management skills to strengthen operational master data and the processes and governance that surround it. This is not primarily a software development or back-office analytics role — it is a business-facing, technically fluent change agent role. Success in this role requires spending significant time with operational stakeholders, understanding how work is actually performed, identifying root cause, and guiding teams through changes to systems, processes, and master data.

You will frequently step into situations where the problem is not clearly defined and there is no established procedure to follow: you will investigate, form hypotheses, partner with frontline transportation operators, translate technical findings into plain language, and guide people through the changes needed to fix the issue. Data and system configuration are tools you will use to diagnose problems and inform decisions — your primary value comes from critical thinking, curiosity, and your ability to build trust and influence stakeholders, not from writing code.

The team is a change management team operating in a technical environment. We conduct strategic reviews of our transportation systems and operational unputs to find opportunities to improve the business through configuration changes and stronger governance processes. The work is process-oriented rather than strictly procedural — there often isn't a playbook, so team members are expected to investigate ambiguous problems, form hypotheses, and drive solutions independently.

This is a highly customer-facing team: members regularly build relationships with operators who don't speak “technical,” translate complex concepts into operational language, and guide them through change. Success on this team requires high curiosity, managing stakeholder communications and relationships, strong initiative, and great critical thinking, balanced with enough technical fluency to understand how systems, data, and configurations support the operation.

• Partner directly with transportation operators to understand how work is actually performed and identify the root cause of operational issues.
• Investigate ambiguous problems — where the issue, cause, and solution are not yet defined — and drive them to resolution.
• Assess and improve operational master data, system configurations, and governance processes that support day-to-day operations.
• Translate technical concepts and system behavior into language nontechnical, frontline stakeholders can understand and act on.
• Lead change management efforts, influencing stakeholders and guiding teams through changes to systems, processes, and data without relying on positional authority.
• Use data analysis and systems knowledge to validate hypotheses, monitor the impact of changes, and support decisions with evidence.
• Conduct strategic reviews of systems and processes to proactively identify opportunities for operational improvement.

• Demonstrated ability to operate effectively in ambiguity — investigating problems without a prescribed process or an obvious solution.
• Strong stakeholder relationship-building skills, including proven experience working directly with nontechnical, frontline, or operational teams.
• Proven ability to influence and drive change without relying on formal authority, and a history of identifying and solving problems no one asked you to solve.
• Strong critical thinking and root-cause problem-solving skills, with comfort investigating, hypothesizing, and adjusting course as new information emerges.
• Technical fluency with systems, data, and configuration (e.g., SQL, Tableau/Power BI, master data or ERP/TMS-type systems), applied in service of solving business problems rather than software development for its own sake.
• Background in transportation/logistics operations, supply chain, continuous improvement, business systems analysis, process or industrial engineering, or master data…