Manager, Data Analytics
Listed on 2026-09-03
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IT/Tech
Data Analyst, Business Intelligence, Business Systems & Technology Analysis -
Business
Data Analyst, Business Intelligence, Business Systems & Technology Analysis
Position Summary...
As a Manager, Data Analytics, you will serve as a strategic analytics partner to Customer Engagement Services (CES), helping leaders make data-driven decisions that improve customer and associate experiences. In this role, you will transform complex Contact Center Operations data into actionable insights, uncover opportunities through root cause analysis, and influence business, product, and operational strategies that drive measurable business impact across Walmart's customer support ecosystem.
Aboutthe Operations Analytics Team
The Operations Analytics team, within the Customer Engagement Services (CES) Insights & Analytics organization, partners with Operations, Product, Technology, and Business leaders to improve the performance of Walmart's Contact Center Operations and customer support ecosystem. We deliver executive-ready insights, lead operational performance reviews, investigate emerging trends, and identify opportunities that improve customer experience, operational efficiency, and associate performance. This role plays a key part in shaping business priorities through data-driven decision making.
Whatyou'll do...
- Partner with business leaders to identify operational opportunities, translate business questions into analytics, and influence strategic decisions through data-driven insights.
- Conduct
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