Manager, Workforce Planning - Forecasting

Manager, Workforce Planning

The Manager, Forecasting & Predictive Analytics serves as the strategic forecasting expert for Walmart Marketplace Operations, responsible for developing accurate workload forecasts and advancing forecasting capabilities through predictive analytics, statistical modeling, and data-driven insights. This role partners across Operations, Product, Finance, Marketing, Data Science, Business Analytics, and Workforce Management to transform complex business signals into actionable forecasts that enable informed business decisions.

This position provides thought leadership and strategic influence across the organization, helping leaders anticipate demand, mitigate operational risks, and optimize business performance through advanced forecasting and analytics.

• Lead forecasting strategy across Walmart Marketplace Operations.
• Develop and maintain short-, mid-, and long-range demand forecasts.
• Continuously improve forecast accuracy through statistical modeling, trend analysis, and predictive analytics.
• Conduct scenario planning and sensitivity analysis to evaluate the impact of changing business conditions.

• Design and implement predictive models to identify emerging demand trends and operational risks.
• Analyze key business drivers including seasonality, seller growth, marketing campaigns, product launches, policy changes, automation, and AI initiatives.
• Apply advanced analytical techniques to improve forecasting methodologies and business outcomes.
• Develop recommendations based on predictive insights to support proactive decision-making.

• Translate complex data into meaningful business insights and recommendations.
• Develop executive dashboards, forecasting scorecards, and trend analyses.
• Present forecasting assumptions, risks, opportunities, and strategic recommendations to senior leadership.
• Communicate forecast performance and business impacts to executive stakeholders.

Collaborate closely with:

• Operations
• Workforce Management
• Finance
• Product Management
• Marketing
• Seller Experience
• Business Analytics
• Data Science
• Engineering
• BPO Partners

• Champion modern forecasting methodologies and predictive analytics capabilities.
• Drive automation of forecasting processes, reporting, and analytical workflows.
• Establish forecasting standards, governance, and best practices.
• Improve data quality and forecasting efficiency through continuous process improvement.
• Evaluate emerging analytical tools and technologies to enhance forecasting capabilities.

• Bachelor's degree in Business, Statistics, Mathematics, Economics, Engineering, Computer Science, Operations Research, or a related field.
• 8+ years of progressive experience in Workforce Forecasting, Demand Planning, Predictive Analytics, Business Analytics, or Data Science supporting large-scale operations.
• Demonstrated expertise in statistical forecasting, predictive modeling, and time-series analysis.
• Advanced proficiency in Microsoft Excel and SQL.
• Experience with Tableau or Power BI.
• Strong analytical, problem-solving, and executive communication skills.
• Proven ability to influence cross-functional stakeholders and drive strategic decisions without direct authority.

• Master's degree in Analytics, Data Science, Statistics, Economics, Operations Research, Engineering, or a related field.
• Experience with Python or R for predictive modeling and advanced analytics.
• Experience applying machine learning techniques to forecasting and demand planning.
• Experience with NICE CXone or NICE IEX.
• Experience supporting retail, eCommerce, marketplace, or omnichannel operations.
• Experience translating advanced analytics into executive-level business recommendations.

• Forecast Accuracy
• Forecast Bias Reduction
• Predictive Model Performance
• Timeliness of Forecast Delivery
• Business Impact of Forecasting Recommendations
• Adoption of Forecasting Insights
• Forecast Process Automation
• Stakeholder Satisfaction

• Strategic Thinking
• Predictive Analytics
• Statistical Forecasting
• Data-Driven Decision Making
• Executive Communication
• Business Acumen
• Cross-Functional Collaboration
• Innovation
• Continuous Improvement

Forecasting is a strategic capability that enables Walmart Marketplace to anticipate customer demand, proactively manage operational risk, and make informed business decisions. As the organization's forecasting subject matter expert, the Senior Manager, Forecasting & Predictive Analytics leverages advanced analytics, predictive modeling, and business insight to improve forecast accuracy, strengthen operational planning, and support the continued growth of Walmart Marketplace. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include…