IT Support Engineer

Job Title: IT Support Engineer

Job Location:
Onsite - Bentonville, AR

** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**

We are seeking a proactive and customer-focused IT Support Engineer to provide end-user computing support in a dynamic enterprise environment. This role is responsible for delivering day-to-day desktop support services, laptop imaging and deployment, asset lifecycle management, inventory tracking, ticket management, and troubleshooting of Windows-based systems.

The ideal candidate will play a critical role in ensuring seamless IT operations by supporting end users, coordinating with internal technology teams and logistics vendors, maintaining asset records, resolving incidents and service requests, and ensuring a high standard of service delivery. This position offers an opportunity to work in a fast-paced environment supporting enterprise infrastructure, end-user technologies, and workplace services.

In this role, you will

• Provide onsite and remote end-user support for desktops, laptops, peripherals, and Windows-based systems, ensuring timely resolution of hardware and software issues.
• Perform laptop imaging, device provisioning, software installation, and deployment activities to support new hires and replacement equipment.
• Manage and maintain desktop operating systems, hardware components, and user workstation setups to ensure optimal performance and reliability.
• Coordinate with internal technology teams and vendors to troubleshoot, elevate, and resolve user incidents and service requests through to closure.
• Administer IT asset lifecycle activities including receiving, allocation, recovery, tracking, inventory maintenance, and audit support.
• Support workplace infrastructure by maintaining hub/IT rooms, performing network cable patching, and assisting with basic endpoint network connectivity troubleshooting.
• Manage and close Service Now (SNOW) tickets within defined service levels, maintain accurate documentation, generate operational reports, and provide Microsoft Outlook configuration and troubleshooting support.

What you’ll need to succeed (required skills)

• Strong knowledge of Windows operating systems, desktop support, and endpoint troubleshooting.
• Good understanding of Windows OS imaging, deployment, and device provisioning processes.
• Experience troubleshooting hardware, software, printer, and peripheral-related issues.
• Ability to diagnose and resolve end-user technical issues efficiently.
• Familiarity with IT ticket management and service request handling processes.
• Knowledge of asset inventory management and asset lifecycle procedures.
• Strong customer service, communication, and problem-solving skills.
• Ability to coordinate effectively with users, vendors, and technical support teams.

• Basic network troubleshooting knowledge for user endpoints.
• Understanding of network connectivity concepts, cabling, and patching activities.
• Familiarity with Service Now (SNOW) or similar ITSM tools.
• Experience supporting Microsoft Outlook and Microsoft 365 applications.
• Knowledge of workplace technology support and endpoint management practices.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements,
this is an onsite role requiring 5 days a week at client site in Bentonville, AR, USA.

The…