Senior Analyst, Program Management; Claims Services

We are hiring a Senior Analyst, Program Management to support quality execution and continuous improvement across Walmart Claims Services (WCS). This role is responsible for driving insight and rigor through aggregate claim reviews, quality measurement, and program‑level analysis.

WCS manages casualty and liability claims across Walmart’s U.S. operations, including general liability, workers’ compensation, and asset‑related claims. The team oversees claims from intake through resolution, partnering with legal, operations, and external stakeholders to mitigate risk, control costs, and ensure fair outcomes. WCS is a high‑impact organization driving modernization through data, automation, and AI to improve efficiency and strengthen Walmart’s risk management capabilities.

Location:

Bentonville, AR (onsite).

• Support continuous improvement by measuring and analyzing aggregate claim reviews, identifying trends, risks, and quality drivers across claim portfolios.
• Partner with claims management and business leaders to analyze and communicate findings to underwriting regional management, claims leadership, and actuarial partners.
• Assist in the annual selection of aggregate accounts and develop structured workflows to ensure reviews are completed accurately and within established timelines.
• Perform thorough analysis of reserve adequacy, evaluate results, and translate findings into clear themes and priority focus areas.
• Collaborate with claims management to develop actionable improvement plans, outlining tasks, resources, and timelines to address identified gaps in claim handling quality.
• Lead aggregate review processes end‑to‑end, including pre‑review planning, file selection, stakeholder communication, execution oversight, and final reporting.
• Provide training and guidance to managers on the use of quality review tools, results interpretation, and dashboards to support effective analysis and decision‑making.
• Engage with multiple internal and external partners, including underwriting, claims, internal audit, TPAs, and accounts.
• Serve as a strong contributor to the Claims Quality Assurance team by sharing insights, corrective actions, best practices, and QA collateral across claims units, inclusive of internal and TPA quality reviews.
• Stay current within the claims and insurance environment, including jurisdictional changes, regulatory requirements, and applicable licensing considerations.
• Ensure regulatory compliance, risk controls, and audit‑ready governance.

• Working knowledge of the insurance industry and claims handling practices, including experience in carrier and/or third‑party administrator (TPA) environments.
• Technical understanding of workers’ compensation and/or liability lines of business, including claim lifecycle fundamentals and quality standards.
• Demonstrated ability to analyze aggregated and complex data sets, identify trends and root causes, and translate findings into clear insights.
• Experience providing analysis and recommendations to management, supporting quality, performance, or operational decision‑making.
• Strong written, verbal, and interpersonal communication skills, with the ability to convey findings to diverse audiences.
• Proficiency with information systems and analytical tools, including Microsoft Office applications (Excel, Word, PowerPoint, Access) and web‑based platforms.
• Ability to work independently with minimal supervision while contributing effectively in a team environment.
• Proven time management and organizational skills, with the ability to manage multiple priorities and meet established deadlines.
• Bachelor’s degree in a related field or equivalent insurance‑related experience.

• Experience performing or supporting aggregate claim reviews, quality assurance reviews, or program‑level analysis.
• Experience evaluating reserve adequacy, quality outcomes, or claim handling trends across portfolios.
• Prior experience partnering cross‑functionally with Claims Management, Underwriting, Actuarial, Internal Audit, or external TPAs.
• Experience developing or supporting action plans to address quality gaps or operational risks.
• Familiar…