Director, Customer Supply Chain

Director, Customer Supply Chain

The Director, Customer Supply Chain, exists to address the growing complexity at the intersection of customer expectations, commercial ambition, and end‑to‑end supply chain execution. As customers demand greater service reliability, transparency, and tailored solutions while supply chains face ongoing volatility, this role ensures customer requirements are translated into scalable operating models, clear enterprise priorities, and differentiated supply chain capabilities that drive competitive advantage for Clorox.

Success in this role is defined by outcomes rather than activity: customers experience consistently high and differentiated service with a keen eye to removing waste within our process; commercial partners gain a proactive, insight‑driven supply chain advisor; and the enterprise benefits from disciplined decision making that balances service, cost, risk, and enables growth. The Director delivers these outcomes by shaping customer supply chain strategy, embedding standard ways of working, driving cross‑functional alignment, and using data, analytics, and systems thinking to turn complexity into clarity and value.

The scope of the role includes leading a team of Customer Supply Chain Managers (Senior Manager and Associate Director levels) responsible for a diverse and strategically important customer portfolio with varying scale, service models, and complexity. The Director holds decision rights for customer engagement models, escalation and exception management, resource prioritization across accounts and initiatives, and the design and deployment of customer supply chain tools, processes, and performance measures.

Acting as the senior internal voice of the customer, the role partners closely with Sales leadership, Integrated Business Planning, and Supply Chain to shape longer‑term customer strategies and to ensure execution decisions reflect both customer value and enterprise outcomes.

• Define and evolve customer supply chain strategies aligned to commercial ambitions, customer expectations, and enterprise supply chain capabilities.

• Translate external complexity including customer requirements, network constraints, and volatility into clear enterprise priorities and executable strategies.

• Lead service, cost, growth, and risk trade‑off decisions using fact‑based, end‑to‑end analysis rather than local optimization.

• Identify and scale differentiated customer service models and supply chain capabilities that create competitive advantages.

• Monitor external trends, benchmarks, and customer signals to continuously refresh customer supply chain strategy.

• Lead the change required to embed new customer supply chain strategies, capabilities, and ways of working across functions and teams.

• Proactively assess, communicate, and influence service performance using analytics‑driven insights, scenario analysis, and clear decision narratives.

• Serve as the senior customer supply chain partner to Sales leadership and key customers, shaping joint service strategies and long‑term operating models.

• Act as the enterprise escalation point for complex, cross‑functional customer issues ensuring disciplined diagnosis, alignment, and durable resolution.

• Influence planning, logistics, finance, and digital leaders to align decisions with customer value and enterprise priorities.

• Elevate customer conversations from issue resolution to insight‑led, value‑based engagement.

• Own how customer supply chain performance is measured, analyzed, and communicated ensuring data informs decisions, not just reporting.

• Leverage analytics, BI platforms (e.g., Power BI), and advanced modeling to identify service risks, improvement opportunities, and value tradeoffs.

• Translate data into clear insights and decision narratives for Sales, Supply Chain, and senior leadership.

• Enable proactive customer management through predictive insights (e.g., demand variability, service risk, constraint exposure).

• Embed analytics into standard ways of working…