Manager, Process Improvement - Sam's Club Supply Chain

Position Summary...

At Sam's Club, our supply chain is critical to delivering the products our members need, when and where they need them. As a Manager, Process Improvement, you'll play a key role in driving end-to-end supply chain performance and execution by helping our supply chain network operate more efficiently, reliably, and effectively. You'll analyze operational data, identify opportunities to improve processes across distribution, fulfillment and transportation, and develop sustainable solutions that drive measurable business results.

In this role, you'll partner with leaders across supply chain and key business functions to simplify complex processes, improve operational execution, reduce inefficiencies, and support strategic initiatives that strengthen our end-to-end supply chain. You'll help drive transformational change across the business, using data-driven insights to influence decisions and improve outcomes for our members and associates. Success in this role requires someone who is curious, learns quickly, thinks critically, and influences cross-functional partners to drive meaningful business outcomes.

If you're energized by solving complex operational challenges and creating scalable solutions that have a direct impact on the supply chain, this could be the opportunity for you.

What you'll do...

Develop Supply Chain Initiatives and Processes

* Drive business goals by analyzing operational and supply chain data to identify gaps, bottlenecks, emerging risks, and opportunities across distribution, fulfillment and transportation.

* Develop and implement process improvements that enhance operational performance, service levels, productivity, and cost efficiency.

Lead Process Improvement Programs

* Partner with cross-functional stakeholders across Supply Chain and key business functions, including Merchandising, Club Operations, eCommerce, Finance, and Technology to develop solutions that simplify processes, improve execution, and drive alignment across the end-to-end supply chain.

* Establish performance metrics and monitor results to ensure initiatives deliver sustainable business outcomes.

Drive Operational Excellence and Change

* Lead transformational projects that improve how products move through the Sam's Club supply chain network.

* Translate business priorities into executable plans by developing implementation plans, managing stakeholder alignment, coordinating dependencies, and supporting the adoption of new tools, processes, and ways of working.

Support Network Performance

* Evaluate current operational processes and identify opportunities to improve throughput, efficiency, product flow, and service to clubs and members.

* Use data, root cause analysis, and structured problem-solving to solve complex operational challenges and eliminate recurring issues.

Develop Strategies and Best Practices

* Collaborate with business partners to develop scalable processes, operational standards, and best practices that support long-term supply chain growth.

* Translate analytical findings into practical business recommendations that improve performance across the network.

Promote Compliance and Integrity

* Ensure initiatives align with company policies, operational standards, and ethical business practices.

What You'll Bring:

* Continuous Improvement Mindset:
Passion for improving operational performance and driving efficiency within complex supply chain environments.

Experience with Lean, Six Sigma, or other process improvement methodologies is preferred.

* Project Management

Skills:

Experience leading cross-functional initiatives, influencing stakeholders, and managing projects from concept through implementation within a matrixed organization.

* Analytical Expertise :
Strong ability to use data to identify opportunities, develop business cases, perform root cause analysis, connect insights across multiple business functions, and measure impact.

Experience with operational and supply chain performance metrics is preferred.

* Problem-Solving Ability:
Demonstrated success solving complex business and operational challenges with practical, scalable solutions that improve member and business outcomes.

* Learning Agility:
Ability to quickly understand new concepts, navigate ambiguity, synthesize information from multiple sources, and develop practical solutions to complex business challenges.

* Partnership &

Collaboration:

Ability to build relationships, influence stakeholders, and work effectively across multiple functions to deliver business outcomes.

* Strategic Thinking:
Ability to connect operational challenges to broader business objectives while balancing immediate execution with long-term network performance.

* Communication

Skills:

Strong communicator who can translate data into actionable insights and present recommendations to both operational and leadership audiences.

* Intellectual Curiosity:
Naturally curious and motivated to understand how the business works, ask thoughtful questions, and identify opportunities to…